Can't Open Sims 3 on Origin

by roselovejoy
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Can't Open Sims 3 on Origin

★★★★★ Novice

Hey!

 

So I've been struggling with this issue for close to a month now. I have Sims 2-4 + medieval on my laptop, everything runs fine. I tried to install them on my PC and Sims 2 & Sims 4 run fine; Sims 3 and medieval, not so much. Medieval says I don't own a valid EA license (this I've just given up on since I play it more on my laptop anyway). The Sims 3 I'd really like to run on my PC as it isn't very smooth on laptop.

 

So what is happening is that I hit play and it just refreshes Origin. It doesn't even try to start. I've tried running it from the Sims3W.exe file, no luck. I've uninstalled and reinstalled Sims 3 and Origin both, no luck. I've tried repairing the game as well. I've tried disabling Origin from running in-game. My PC actually has better specs than my laptop so I have no idea what's going on. The other thing is, I've had Sims 3 on this PC before but didn't reinstall it after I refreshed my PC. 

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Accepted Solution

Re: Can't Open Sims 3 on Origin

@roselovejoy  Please try manually installing DirectX 9, as described here:

 

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10700883#M2477...

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 3 (394 Views)

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Re: Can't Open Sims 3 on Origin

@roselovejoy  Please try manually installing DirectX 9, as described here:

 

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10700883#M2477...

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (395 Views)

Re: Can't Open Sims 3 on Origin

★★★★★ Novice
@puzzlezaddict Thanks! That fixed it!
Message 3 of 3 (342 Views)