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Can't Login thru Sims 3 Launcher or in Game

by eschue1
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Accepted Solution

Can't Login thru Sims 3 Launcher or in Game

★★★★ Novice

For the past 24 hours I have been unable to log into my Sims 3 account using both the game's launcher and inside the game.  I keep getting the message that it is invalid. However I can successfully log into my account on the Sims 3 website. So it isn't a matter of forgetting and/or even typing incorrectly.

 

Also when the launcher does load, the usual welcome screen is missing. At one point it is a lovely blank blue. Then today I get  an error message, see attached picture.  I have deleted my browsing history and cookies from IE and MS Edge. So it is not a matter of deleting the cookies.

 

Please help Standard smile Thanks!

Message 1 of 5 (312 Views)

Accepted Solution

Re: Can't Login thru Sims 3 Launcher or in Game

EA Staff

Hello @eschue1

 

Sorry to hear that you have run into this issue with Sims.

 

Could you please do the following: 

  1. Open Internet Explorer - do this even if you normally do not use IE11
  2. Go to Tools - Internet options - Advanced
  3. Select 'Reset' and check the box 'Delete personal Settings'
  4. Restart IE

After this try logging in again.

 

Let us know how you get on.

- Kristi

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Message 2 of 5 (409 Views)

All Replies

Re: Can't Login thru Sims 3 Launcher or in Game

EA Staff

Hello @eschue1

 

Sorry to hear that you have run into this issue with Sims.

 

Could you please do the following: 

  1. Open Internet Explorer - do this even if you normally do not use IE11
  2. Go to Tools - Internet options - Advanced
  3. Select 'Reset' and check the box 'Delete personal Settings'
  4. Restart IE

After this try logging in again.

 

Let us know how you get on.

- Kristi

Message 2 of 5 (410 Views)

Re: Can't Login thru Sims 3 Launcher or in Game

★★★★ Novice

It worked!! Thank you so much Standard smile

Message 3 of 5 (283 Views)

Re: Can't Login thru Sims 3 Launcher or in Game

EA Staff

Glad to hear @eschue1 Standard smile

 

Don't hesitate to come back to us if you have any questions, issues or advice for other players.

- Kristi

Message 4 of 5 (281 Views)

Re: Can't Login thru Sims 3 Launcher or in Game

★★★★★ Newbie

THANK YOU SO MUCH

Message 5 of 5 (182 Views)
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