Can't Connect to Gallery In-game (6/16/2020) [ Edited ]

[whubble1817]

Good Day! I am having trouble connecting to the Gallery through the Sims 4.

This is what I have done to attempt to fix the problem:

• Restarted the Game
• Restarted my PC
• Checked for PC updates
• Repaired Game
• Checked for Game Updates
• Removed Mods folder to the desktop
• Logged out of Origin and back in
• Confirmed Origin is not set to "offline" mode
• Confirmed both Origin and Sims 4 are permitted via firewall settings
• Confirmed my internet connection is functioning properly
• Accessed the Gallery through my browser (so it appears the Gallery itself is not down)

I ran a DXDIAG ( I know this used to be helpful. Forgive me if it is not)

[EA_Lanna · Accepted solution]

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Marking as solution for visibility

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Hi folks, 

If you're experiencing Gallery connection issues, could you please visit this thread and try the troubleshooting tips in the opening post: [READ FIRST] Status of the Gallery.If the troubleshooting steps helped or if you found the opening post helpful remember to drop some XP the OP's way.  If the connectivity issues persist after trying those steps please drop a post in that thread with more information. This thread will be locked in the meantime. 

Thanks, 

EA_Lanna

[TheWorldOfFae]

Hello I need some help with a issue I am having.

I cannot go online on the sims 4 galley, which isn't even the worst thing.

I also  can't get access to my own library it comes up with an empty gallery page instead of my library. 

I have tried to repair my game and nothing changed so I don't know what to do.

Please could you let me know what is going on? 

[sruiter]

@whubble1817 I have the same issue at the moment. It was fine like an hour ago. Now It wont connect

[Dire_Wolf080]

The Sims 4 Gallery isn't connecting. My Wi-Fi is fine, but it won't load the gallery.

[sruiter]

@Dire_Wolf080 I have the same issue at the moment.

[sruiter]

@TheWorldOfFae I have the same issue at the moment.

[whubble1817]

I started trying to connect at approximately 11:00 am EST, Maybe it is down?

[guilionftw]

Came here looking for an answer, I just finished checking the logs of my router and firewall for the last hour and couldn't find anything in regards to refusing connections, just that my client failed to connect to the server.

One of the devs says they were performing maintenance, maybe there are some issues for some caused due to it? I would wait a couple of hours

https://twitter.com/SimGuruNick/status/1217907625418874880

[Dire_Wolf080]

This issue was resolved. It appeared to be an issue with the lot.

[StewieGeeKing]

Still 'Attempting to connect' so its not fixed for me