Re: My Game will not start
by TayloQTOriginal Post
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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@RobynLaveau There are a number of different errors in your dxdiag, including a few from Malwarebytes. Do you have real-time protection enabled? If so, please disable it and test the game. You don't need to uninstall Malwarebytes though: as long as it's not actively running, it shouldn't interfere.
If that doesn't help, please run a couple of basic checks on your Windows system files, to clean up a couple Windows errors.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart before trying to play. If the game still doesn't open, please disable Game Mode and Game Bar, both under Windows Settings > Gaming.
Finally, you have one error from the Nvidia driver. Since you already have the latest version of the driver, if the above steps don't work, you'll need to do a clean uninstall and reinstall.
Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3300
Get a fresh copy of the Nvidia driver from here:
https://www.nvidia.com/Download/driverResults.aspx/166630/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game launches. If it doesn't, please run and upload another dxdiag.
