[CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

by puzzlezaddict
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Original Post

Re: Sims 3 store content won't stay installed

★ Guide
@roberta591 Good morning. I am using Windows 11 and have one drive off. I did that because of error 16 . I have doneall what you have listed but will try again in your exact order (you never know your luck right?) 3 times (or 10) the charm. Also note I have had everything dloaded and installed previously. It just all stopped working. When I start game there is no consistency in when its going to load my items or not. Thanks for response.
Message 40 of 164 (527 Views)

Re: Sims 3 store content won't stay installed

★ Guide

@roberta591  @puzzlezaddict   Thanks for advice. However, nothing is working as it should still. Definitely all cache/history has been cleared. I did reinstall Origin, did not open it and my store worlds seem to be hanging in there but like I have said at one time all my store content was working.

 

I have now lost Sims2 UC as well but may just leave that for now. app only allows the store one to open a file separate and not what I would want even if it worked.   I know i can get it back if I open Origin but not wanting to do that as it auto reinstalls 3 & 4 as well. Such a pain. 

 

 

The only thing I didn't try was making a new account on my computer.  Also, my welcome screen is still blank and though all my items show on launcher menu (downloads) the downloads dashboard still does not do anything. Just repeatedly tells me I have to log in and of course I already am.   "If I could only reach through my screen and throttle someone" LOL

 

Thats it. I have taken all advice and the things I hadn't done before I have tried. My sims4 game runs perfect and I can play my 3 saved game just without extra content so will have to leave it in EA's hands for now, I guess. Plus, who knows what will happen when they completely dissolve Origin! 

 

Thanks again.  I do have all my discs for 2 & 3 and I know EA has a record of me having the sims2UC so fingers crossed for the future.  Now if they would just give me horses in Sims4 I just might retire the old games. LOL Take care  

 

Quick thought: Most of my downloaded store items show up on launcher as boxes only periodically. 

 

 

Message 41 of 164 (543 Views)

Re: Sims 3 store content won't stay installed

@Bluegayle  I'd still like to know whether the new admin account makes a difference, that is if you have time to test it at some point.  This is as much for the purpose of collecting data as anything else.

 

Origin has also tried to reinstall Sims 3 and 4 on my Mac, but as it turned out the one time I let it, it wasn't a full reinstall, just a somewhat smaller download, I think about 5 GB for Sims 4.  So it might be fine for you to let Origin do the same.  (Then again, macOS and Windows are not at all the same environments.)  You could also put Origin in offline mode, which stops any downloads in progress and usually, but not always, reverts an Update button to a Play button.

 

Store thumbnails do sometimes show as boxes for me, but after a few seconds, I get the full thumbnail previews.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 42 of 164 (525 Views)

Re: Sims 3 store content won't stay installed

★ Guide
@puzzlezaddict Tried with another account this morning and makes no difference in the dashboard or installing store content. I have now reinstalled Origin only for now and can play. Nothing in dashboard but again some content does install and remain in game.\ via launcher. To be honest the dashboard had stopped working years ago. I have noticed some boxes that revert but some don't. Guess I will wait a bit and only switch back to app when need be. Thanks Again!
Message 43 of 164 (505 Views)

Re: Sims 3 Launcher "There are no packages to install"

★★★ Newbie

this is exactly what's happening to me my game was fine until suddenly every time I load my game the content isn't installed. I've tried everything in this thread and nothing has worked so far. 

Message 44 of 164 (367 Views)

Re: Sims 3 Launcher "There are no packages to install"

@kmgm24  When you're attempting to reinstall the store content, are you installing it into a new Sims 3 user folder?  If not, that's the first step to try.

 

Please also let me know whether you're installing from the website or from the in-game Downloads Dashboard (which you can open from the Main Menu: click the three dots to see the option).  Whichever one you've been using, try the other instead.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 45 of 164 (359 Views)

Sims 3 Worlds not showing up in game

★ Novice

I know there are some fixes that people have recommended but I'm weary of messing with my game files. Does anyone know is EA is actually working on a fix for this? I just recently bought Aurora Skies and it keeps giving me an error message even though I downloaded it. All of my other content from the sims 3 store is also suddenly not showing, however my expansion packs are fine. Also weirdly enough custom-made worlds work fine. 

Message 46 of 164 (438 Views)

Re: Sims 3 Worlds not showing up in game

@PinkLizzy14  Store content and custom content are installed into two separate types of files in DCCache: the store stuff ends up in .ebc files and the cc is in .dbc files.  Store content is also encrypted where cc is not.  So it's easy for someone's store items to stop working while their cc is intact.

 

Anyway, since your store stuff won't install, please remove all associated files from your Sims 3 folder in Documents > Electronic Arts.  Go into DCCache and remove all the files except for those that end in .dbc (i.e. leave the custom content intact but remove everything else).  Go into Downloads and remove all the store downloads you recognize, or just move the entire folder elsewhere if you don't need to save your custom content downloads.  Removing these files won't uninstall anything; the files are extraneous once the content they contain has been installed.  Finally, go into InstalledWorlds and delete all the store worlds.

 

Now try downloading one small store item and see whether you can install it.  If that works, check in-game to make sure it shows up.  If it does, install a store world that isn't Aurora Skies and check again.  If that works too, you can install the rest of your store content in small batches, no more than about six items at a time—the launcher doesn't handle large amounts of data very well.  Worlds should be handled separately, not in a batch with anything else.

 

If you get an error, or the store content stops working in-game, at any point, stop there and let me know.  Please post the error as well, either a screenshot or the full text written out.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 47 of 164 (418 Views)

Re: Sims 3 Worlds not showing up in game

★★★ Newbie

THAKN YOU!!!! i have been stumped as to how to get my worlds to show up, especially the two new ones i bought, and i didn't know how. I tried what you suggested and it worked!!!!!!!!!!!

Message 48 of 164 (382 Views)

sims store content not showing up after install

★★★★★ Novice

Ive downloaded my store content numerous times ive tried everything, from new saves, to installing my items one at a time. Nothing is working. What happens is i download my items, install them and everything is fine until i get in game. I relaunch the sims and on the launcher the items are either disappeared or have an icon that looks like a cardboard box. Please help! Also the store keeps saying unavailable???

Message 49 of 164 (546 Views)
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