[CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

by puzzlezaddict
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Original Post

Re: Custom content uninstalls every time I launch EA app

★★★ Newbie

Hi @puzzlezaddict thank you for your reply.

 

I have tried your workaround for Origin and this does work! If I continue to get issues with my custom content I will try your other options but for the moment I will convert back to Origin since this wasn't the only bug I experienced with the EA app. If this fixes my issue with custom content I will post here for clarity for others.

 

Thanks again Standard smile 

Message 90 of 164 (359 Views)

Re: Sims 3 store content not working with EA app

★ Novice

Thank you.

But it looks like that all the CC I have from other places works fine.
I find it so strange that the problem is with Store content.

Message 91 of 164 (436 Views)

installation fail

★★★ Apprentice

i have tried to install sims3package but it says to make sure i have the latest software update and try again. how do i fix this?

Message 92 of 164 (352 Views)

Re: Sims 3 store content not working with EA app

@KolsLover  Store content is encrypted, while third-party custom content is not.  So that's why store stuff can be much more sensitive to changes in like what app you use to launch the game.

 

You may also be able to revert to Origin if you want.  (I've seen another report that someone previously forced to use the EA App can now run Origin.)  You can download the installer from the link in this thread:

 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...

 

You don't need to uninstall the EA App, and in fact it's better to leave it in place.  Just don't try to run tm both at the same time.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 93 of 164 (412 Views)

Re: installation fail

@dlarlQma  Go into Documents > Electronic Arts > The Sims 3 > Downloads, and delete or at least remove everything in this folder.  (Remove the files without deleting them if you've installed custom content and want to keep the original downloads on hand in case you need to reinstall.)  Then download a fresh copy of one item and install it.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 94 of 164 (341 Views)

Re: Sims 3 store content not working with EA app

★ Novice

Thank you so much.

It seems like your guide is working for me.

Message 95 of 164 (386 Views)

Little brown boxes AGAIN!

[ Edited ]

Well it's been almost a week and I thought we were done fixing this game. WRONG! Open up game tonight and all my store items are uninstalled AGAIN! This isn't funny anymore. I'm spending more time reinstalling then playing. Does anyone have any idea what EA iis doing to cause this?

 

add: now we are back to the point when I try to install the store items and then start the game again the items are uninstalled AGAIN! This has been going on for weeks now. I'd like to play the game once and a while. I'm spending more hours fixing my game then playing it.

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 96 of 164 (295 Views)

Re: The Sims 3 Store Content Won't Show Up in Game

★ Novice
@puzzlezaddict I tried two methods. Via EA App and via launcher in the folder with installed game
Message 97 of 164 (283 Views)

Re: The Sims 3 Store Content Won't Show Up in Game

★★ Novice

The issue is back and at this point I gave up, it has to be the EA app.

Message 98 of 164 (276 Views)

Re: The Sims 3 Store Content Won't Show Up in Game

@Pookwik and @LauraCas1019  Try reinstalling Origin:

 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...

 

Some players who were previously forced to use the EA App have reported that they can go back to Origin again.  And Origin still doesn't have this issue.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 99 of 164 (269 Views)
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