Custom content uninstalls every time I launch EA app

[RuskiRizz]

Hi @puzzlezaddict thank you for your reply.

I have tried your workaround for Origin and this does work! If I continue to get issues with my custom content I will try your other options but for the moment I will convert back to Origin since this wasn't the only bug I experienced with the EA app. If this fixes my issue with custom content I will post here for clarity for others.

Thanks again  

[KolsLover]

Thank you.

But it looks like that all the CC I have from other places works fine.
I find it so strange that the problem is with Store content.

[dlarlQma]

i have tried to install sims3package but it says to make sure i have the latest software update and try again. how do i fix this?

[puzzlezaddict]

@KolsLover  Store content is encrypted, while third-party custom content is not.  So that's why store stuff can be much more sensitive to changes in like what app you use to launch the game.

You may also be able to revert to Origin if you want.  (I've seen another report that someone previously forced to use the EA App can now run Origin.)  You can download the installer from the link in this thread:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...

You don't need to uninstall the EA App, and in fact it's better to leave it in place.  Just don't try to run tm both at the same time.

[puzzlezaddict]

@dlarlQma  Go into Documents > Electronic Arts > The Sims 3 > Downloads, and delete or at least remove everything in this folder.  (Remove the files without deleting them if you've installed custom content and want to keep the original downloads on hand in case you need to reinstall.)  Then download a fresh copy of one item and install it.

[KolsLover]

Thank you so much.

It seems like your guide is working for me.

[roberta591]

Well it's been almost a week and I thought we were done fixing this game. WRONG! Open up game tonight and all my store items are uninstalled AGAIN! This isn't funny anymore. I'm spending more time reinstalling then playing. Does anyone have any idea what EA iis doing to cause this?

add: now we are back to the point when I try to install the store items and then start the game again the items are uninstalled AGAIN! This has been going on for weeks now. I'd like to play the game once and a while. I'm spending more hours fixing my game then playing it.

[Pookwik]

@puzzlezaddict I tried two methods. Via EA App and via launcher in the folder with installed game

[LauraCas1019]

The issue is back and at this point I gave up, it has to be the EA app.

[puzzlezaddict]

@Pookwik and @LauraCas1019  Try reinstalling Origin:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-...

Some players who were previously forced to use the EA App have reported that they can go back to Origin again.  And Origin still doesn't have this issue.