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[CURRENT ISSUE] Several Issues after incomplete Installation

by crinrict
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Original Post

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Re: Sims skin is messed up (Nov 2019 patch bug)

★★ Novice
@crinrict I repaired through origin and it is back to normal, thank you
Message 21 of 895 (2,370 Views)
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Re: Sims skin is messed up (Nov 2019 patch bug)

Hero
@simmerlolly Glad to hear that.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 22 of 895 (2,362 Views)
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Red and white sims HELP!!!!

★★★ Novice

I just updated my game for the new November 2019 update. I go to play a game and my sims look like this!! I don't have any mods on my game either. Please, can someone help!!!

Message 23 of 895 (2,361 Views)
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Re: Red and white sims HELP!!!!

Hero
@KahleesiKaty I merged your post with the master thread on this.

Could you please try right click on the game in Origin and hit repair game ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 24 of 895 (2,340 Views)
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Re: Red and white sims HELP!!!!

★★★ Novice
@crinrict Hi, I have repaired the game as well as uninstalling and reinstalling...

Could it be something to with missing textures? If so how do i fix that?

Thanks

Katy
Message 25 of 895 (1,933 Views)
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Re: Red and white sims HELP!!!!

Hero
@KahleesiKaty Could you try the factory reset described on the first page as well ?

Are you on PC or Mac ? Does no mods include no cc ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 26 of 895 (1,916 Views)
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Re: Red and white sims HELP!!!!

★★★ Novice
@crinrict Hi, please could you explain how to do a factory reset?

I am PC.

By CC do you mean expansion packs? If so I have Cats and Dogs, city living, get to work, get together, island living, seasons, outdoor retreat, parenthood, cool kitchen stuff, kids room stuff, laundry day stuff, movie hangout stuff, first pet stuff, spooky stuff, and toddler stuff
Message 27 of 895 (1,912 Views)
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Re: Red and white sims HELP!!!!

Hero

I linked instructions on the first post but here:

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 28 of 895 (1,909 Views)
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Re: Red and white sims HELP!!!!

★★★ Novice
@crinrict omg it worked thank you so much
Message 29 of 895 (1,904 Views)
Highlighted

Re: Red and white sims HELP!!!!

Hero
@KahleesiKaty Happy to hear.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 30 of 895 (1,900 Views)
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