Lost worlds when I updated Sims 4

[RandomBuzziness]

@alexfweeks Are you playing on PC? If so, try repairing your game through Origin.

While logged in on your Origin account:

- Click on My Game Library

- Right click on the Sims 4 game tile

- Select Repair from the popup menu

After the repair scan has completed, restart your game & see if the worlds are back and your 10-year old can be happy again :D

[jpkarlsen]

@bethinka 

Open Origin and rightclick the game. Select Repair.

[Sarahbov]

I downloaded the update for Sims 4 on my Mac last night. 

Now, when I load a saved game, it starts the load fine but I get presented with a menu of different locations but they are all locked because I only have the base game (see screenshot attached).

Because of this I can't go any further into the game.

I have tried reinstalling Origin, and deleting the download cache. It doesn't look like this is a known issue. 

[Bluebellflora]

@Sarahbov

Do you own those packs or just the base game?

[Sarahbov]

No I own no expansion packs, only the base game. I only purchased it earlier this week. 

[Bluebellflora]

@Sarahbov

Moved your post to the General Discussion forum for better gameplay help.

[naturedance]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.66.139.1020
What expansions, game packs, and stuff packs do you have installed? All packs
Steps: How can we find the bug ourselves? I'm not sure
What happens when the bug occurs? sims are not displaying skin tone. they appear in red and white with black question marks.
What do you expect to see? skin tone
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Patch - 09/03/2020

‌

Loaded up my game and my sims looked like what you see in the screenshot. No mods/cc, just the patch

[unseenlarks]

@naturedance--can you try repairing your game through Origin?

[Thats_Me_Madz]

Do the three basegame worlds (Oasis Springs, Willow Creek, Newcrest) appear at all on that screen?

[puzzlezaddict]

@Sarahbov  Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If that doesn't help, run the Origin reset tool for macOS and repair again.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/