[CURRENT ISSUE] Logitech Lightsync G203 colours not working [ Edited ]

[Pierss]

Hi!

I bought a Logitech Lightsync gaming mouse as the latest patch supports it.

I've installed the Logitech G HUB

There is a SIMS4 profile which it switches over to when Sims 4 is launched.

TS4_x64.exe is enabled but the LED reports as inactive.

I've done this Game Options > Other and toggled the Enable Keyboard Dynamic Lighting option.

However, all lights go out on the mouse when the game starts.

Any ideas?

Edit By Crinrict: Added Tag to Title

[SimQARobo · Accepted solution]

Hello.

We've confirmed that Logitech's recent G Hub update does appear to fix the issue.

To update G Hub, go into the Settings for G Hub and choose Check for Updates in the top right.

You'll need version 2021.13.2906 or higher to see the change.

If anyone is still seeing the issue after updating G Hub, let us know.

[jpkarlsen]

@Pierss 

Look to see if you have the latest drivers from Logitech.

[keekee53]

I have the latest drivers.  The big thing with my keyboard is that it only has the color red.  So my entire keyboard is turned off when I am running the sims which is ANNOYING.  I tried disabling the dynamic lighting option in the game options and STILL THE keyboard is shut off.  Please fix this because this is an issue I should not have to deal with because this it is pointless to have the keyboard flashing and such.  This should have been tested on keyboards that have only one color.

[Pierss]

Yes I installed the latest Logitech software.

This is exactly what happens, the game turns the mouse colours off.

[Pandabiotic]

I am having the EXACT same issue, running Windows 10 on an Acer Nitro 5 laptop. Haven't found a solution yet, but I'm trying everything!

[bradnak]

Yup, I have this same G203 mouse and the lighting turns black/off when the Sims Lightsync integration is detected. My G815 keyboard is mostly working as expected, but I'll file a separate ticket for my keyboard issue as it is not related to the mouse.

[SmittenVixxen669]

@Pierss I have this issue too. I have no idea how to fix it, my headphones are working but not my mouse.

[SimQARobo]

Hello.

The team is aware of this issue and is looking into it.

[jpkarlsen]

@Pierss 

Logitech has just released an update to the G Hub that solves some issues with lighting. You should upgrade and see if that helps.

@SimQARobo for knowledge.

[SimQARobo · Accepted solution]

Hello.

We've confirmed that Logitech's recent G Hub update does appear to fix the issue.

To update G Hub, go into the Settings for G Hub and choose Check for Updates in the top right.

You'll need version 2021.13.2906 or higher to see the change.

If anyone is still seeing the issue after updating G Hub, let us know.