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[CURRENT ISSUE] Letter W shows on Loading Screen/ Can't load game

by MKartman2019
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[CURRENT ISSUE] Letter W shows on Loading Screen/ Can't load game

[ Edited ]
★★ Newbie

Just updated to the new patch on 4/7/20 from Origin, game loads to home screen, but when I go to play it seems to load for about 5 seconds and then crashes. For both loading screens before the home screen, and to play, it looks like the attached image.

 

 

Message 1 of 24 (538 Views)

Accepted Solution
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Re: Sims 4 Game showing letter W on loading screen after update

Hero

HI @bina_incog 

 

Start by repairing the game through Origin.
1. Close the game
2. Right-Click on the game in Origin
3. Hit Repair game.

 

Could you also post a picture how that looks ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 6 of 24 (446 Views)

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Re: 4/7 Update: Game doesn't load past loading screen

@MKartman2019  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to that folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

 

If you can't load the game even with a clean folder in place, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 24 (510 Views)
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Re: 4/7 Update: Game doesn't load past loading screen

★★ Novice

I also have his issue with the exact same image appearing. I removed the sims 4 folder from my Electronic Arts folder in documents and it is still crashing after I hit play.

Message 3 of 24 (456 Views)
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Re: 4/7 Update: Game doesn't load past loading screen

@374s000  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 24 (449 Views)
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Sims 4 Game showing letter W on loading screen after update

★★ Newbie

Hello! 

 

I just recently updated my Sims 4 game on April 10, 2020. The last time I played it was April 2nd and it was perfectly fine. aAfter I updated the game, the loading screen began to show the phrase “Loading Tips Here...” with 3 Ws stacked on top of each other under it. there is also a random blue bar in the corner. When I load my game, the home screen doesn’t show any of the expansion pack previews except for a blue box under each one with 3 Ws once again. I didn’t recently download anything so I don’t think it was a

CC error or anything. Any help?

 

Thanks !

Message 5 of 24 (492 Views)
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Re: Sims 4 Game showing letter W on loading screen after update

Hero

HI @bina_incog 

 

Start by repairing the game through Origin.
1. Close the game
2. Right-Click on the game in Origin
3. Hit Repair game.

 

Could you also post a picture how that looks ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 24 (447 Views)
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Re: Sims 4 Game showing letter W on loading screen after update

★★ Newbie

hello, 

 

I am having the exact same problem.

And I can not repair as you suggest. The repair option is blank.

 

But I will attach some pictures of the issue. 

 

Hopefully, someone can help :D

Message 7 of 24 (426 Views)
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Re: Sims 4 Game showing letter W on loading screen after update

Hero
@Nataliegillund Make sure to close your game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 24 (417 Views)
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Re: 4/7 Update: Game doesn't load past loading screen

★★ Novice

I had to repair it on origin but it is working now

Message 9 of 24 (410 Views)
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Crash after updating game - error "loading tip here"

★★ Newbie

Hi! Really weird issue since updating. 

 

I can open the gate and it will go to the main page; i.e. new game / load game. But - no matter what option I choose, the load page then shows the attached image for around 15 seconds and then crashes. 

 

"Loading Tip here" 

W

 

 

It's odd and i have searched high and low for a fix. Have tried the whole move the folder to desktop and change save location, but it won't work. Really weird and annoying whilst in lockdown!! 

 

thanks so much for help!! 

 

Danni 

Message 10 of 24 (550 Views)
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