no error code but game will not load since Nov patch

[himanshi11]

@puzzlezaddict Can you please tell the steps to that

[puzzlezaddict]

@himanshi11  Do you mean the steps to creating a new admin user account, or to doing a clean boot?  For a new account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

Make sure it's an admin account before trying to play.

Crinrict already linked the clean boot instructions on the previous page.

[7xfrkdtlu62y]

@angie_sara even after i reinstalled the game and deleted it from the task manager, it still says its open but it wont show. what do i do?

[puzzlezaddict]

@7xfrkdtlu62y  What antivirus do you use?  Is OneDrive running on this computer?  Please check even if you never actually use it, and let me know how full it is as well.