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[CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

by crinrict

Original Post


TS4 Not Working

★★ Newbie

After the recent update, my base game will not work. Like all of the items from packs and such are still there and I can play the game, but any item or floor from base game is replaced or has a neon question mark replacing it. Even the worlds from base game are gone. I tried downloading the Legacy version to see if that changed anything, but it did not. Any idea what’s going on?

Message 421 of 432 (73 Views)

Re: TS4 Not Working

@BumDiefuzzpuff Merged your post with the master thread on this

Please close your game, the right-click on the game in Origin and hit repair game.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

Important Threads

Message 422 of 432 (67 Views)

Re: Can’t make new sims

★★★ Newbie

Thank you so much! It solved the problem to repairing 😊 sorry for my bad English 😅  

Message 423 of 432 (120 Views)

Re: TS4 Not Working

★★ Newbie

Thank you for the help! Standard smile

Message 424 of 432 (110 Views)

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

★★ Newbie

I don't have any CC and I just updated my game after not playing for a while and the same thing just happened. I have the weird galaxy and invisible sim in my CAS and like I said before, I don't have any CC, so I'm not really sure why mines doing that too. 

Message 425 of 432 (84 Views)

My Sim's Skin isn't loading correctly

★★ Newbie

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest Version (I think)
What expansions, game packs, and stuff packs do you have installed? None
Steps: How can we find the bug ourselves? It should be when you go to play any of your saved games. Or when you try to create a new sim.
What happens when the bug occurs? I cannot interact with my sims in the game at all. It won't even let me design new ones.
What do you expect to see? Nothing on the sim is loaded. It is all checkered red and whit patterning. There are also black question marks that appear too.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

This could be me just missing something. However, the last few times that I have tried to play my basic version of the game (I did not install any mods either), it hasn't been acting right. I tried to restart Origin and my computer itself several times, and nothing is working. Anybody else have this issue?

Message 426 of 432 (101 Views)

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

@micwerty3  Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 427 of 432 (67 Views)

Re: My Sim's Skin isn't loading correctly

[ Edited ]
★★★★ Guide

@Nerd11223344Quite a few other players have reported similar problems to this. Please refer to this link for more details and instructions on how you can try to fix this:

Since you don't use mods, you might want to try repairing your game through Origin


  1. Select My Game Library in Origin.
  2. Right-click on the Sims 4 game tile.
  3. Select Repair

Wait for it to go through all of your expansion packs as well. The file check can take a while to complete depending on your computer's hardware. Then start your game and see if everything looks good again.


You can find a step-by-step tutorial on this link:


It's a fairly easy & quick fix so I hope it also works for you! :D

Message 428 of 432 (81 Views)

CAS Glitches

★★ Newbie

I updated my game and when I started playing, it was like the game couldn’t load the clothing because the clothing had big red patches with question marks on them so I couldn’t see what the sim was supposed to look like. It was like that for the eyes, hair, and skin too. 

Message 429 of 432 (77 Views)

Re: CAS Glitches

★★ Pro
This is happen when you using modifications (scripts, custom content, skins), @LaurenZsider12. Please remove them. Perform the basis steps to solve your problem.

Rename your "The Sims 4" folder in "Documents\Electronic Arts\" to "Sims4_Backup".
Clean cache files:
Repair the game through Origin:
Start the game. Test if your error is gone.

Still having problems? Try this:
Run both as an administrator and a temporary disabled User Access Control.

Close any not needed applications. They might conflict with Origin and/or The Sims 4. See more here:
Maybe you must update your drivers first. Let's start with your video card driver. See more about this:
Also, check for Windows Updates. Reboot your computer after these installations.

Does your computer meet the system requirements from The Sims 4?:
Add your DXDiag information when you reply:

Message 430 of 432 (58 Views)
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