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[CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

by crinrict
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Original Post

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Re: Red and white sims HELP!!!!

★★ Novice
@crinrict Hi, I have repaired the game as well as uninstalling and reinstalling...

Could it be something to with missing textures? If so how do i fix that?

Thanks

Katy
Message 21 of 432 (1,046 Views)
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Re: Red and white sims HELP!!!!

Hero
@KahleesiKaty Could you try the factory reset described on the first page as well ?

Are you on PC or Mac ? Does no mods include no cc ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 22 of 432 (1,035 Views)
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Re: Red and white sims HELP!!!!

★★ Novice
@crinrict Hi, please could you explain how to do a factory reset?

I am PC.

By CC do you mean expansion packs? If so I have Cats and Dogs, city living, get to work, get together, island living, seasons, outdoor retreat, parenthood, cool kitchen stuff, kids room stuff, laundry day stuff, movie hangout stuff, first pet stuff, spooky stuff, and toddler stuff
Message 23 of 432 (1,031 Views)
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Re: Red and white sims HELP!!!!

Hero

I linked instructions on the first post but here:

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 24 of 432 (1,028 Views)
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Re: Red and white sims HELP!!!!

★★ Novice
@crinrict omg it worked thank you so much
Message 25 of 432 (1,023 Views)
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Re: Red and white sims HELP!!!!

Hero
@KahleesiKaty Happy to hear.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 26 of 432 (1,020 Views)
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Base game CAS items bugged

★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? All expansion except Cats&Dogs and Discover University; All game except Strangerville and Jungle Adventure; Kids Room, Romantic Garden, Spooky, Perfect Patio, Luxury Stuff
Steps: How can we find the bug ourselves? Comb through the base game (not from packs or cc) cas items. Many are bugged.
What happens when the bug occurs? The sim's skin will show black patches with question marks when you put base game items on it--if you stack on another bugged item it will become red and white with question marks
What do you expect to see? The sim should not have any patches or question marks on it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the Nov 12 2019 update I updated/took out all the mods I had.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? All expansion except Cats&Dogs and Discover University; All game except Strangerville and Jungle Adventure; Kids Room, Romantic Garden, Spooky, Perfect Patio, Luxury Stuff
Steps: How can we find the bug ourselves? Comb through the base game (not from packs or cc) cas items. Many are bugged.
What happens when the bug occurs? The sim's skin will show black patches with question marks when you put base game items on it--if you stack on another bugged item it will become red and white with question marks
What do you expect to see? The sim should not have any patches or question marks on it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the Nov 12 2019 update I updated/took out all the mods I had.


 

Message 27 of 432 (1,016 Views)
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Re: Base game CAS items bugged

Hero
@springjuno I merged your post with master thread on this.

Could you please try all the suggestions on the first post.

Start by repairing your game through Origin.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 28 of 432 (990 Views)
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My sims 4 won’t work

★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? City living Get famous Seasons Dogs and cats Island living Get to work Get together Dine out Moschino stuff Laundry day Toddler stuff
Steps: How can we find the bug ourselves? When I go onto sims all of my adult sims are red and white with question marks on them
What happens when the bug occurs? I can’t see any clothes or hair etc only red and white squares fill their whole body
What do you expect to see? Normal clothes or hair
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Red and white squares appear all over their body with question marks on them

Message 29 of 432 (992 Views)
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Re: My sims 4 won’t work

Hero
@bling-queen05 merged your post with the master thread on this.

Could you try right-clicking on the game in origin and hit repair game ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 30 of 432 (972 Views)
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