June 2020 - last edited June 2020
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? Suomi
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1210
What expansions, game packs, and stuff packs do you have installed? cats & dogs, island living, city living, seasons, and one free pack: holiday celebration pack.
Steps: How can we find the bug ourselves? Its in live mode.
What happens when the bug occurs? floors change different than usually and peoples are invisible.
What do you expect to see? Normal floors and peoples.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
i add screenshot
June 2020
Someone had this problem a few weeks back it was because of broken cc do you have custom flooring eg carpets tiles anything like that.
June 2020
What do you mean with cc? And I don't think that i have anything like that. And i also just realise that the problem is maybe only at familys who live in San Myshuno.
June 2020
@ellarantanenn CC means custom content. So like, downloading flooring that isn't in the game itself and putting it in your mods folder.
June 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
Me too, I downloaded get to work and the same thing happened to my game.
June 2020
@isabellarwebb Have you tried repairing the game, as described above?
July 2020
July 2020
The New Sims 4 update made all my floor turn into a bunch of question marks and made my sims characters invisible. I never use mods, all my content is bought from origin. The update is bad.
July 2020
@Daisy22Jh Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If that doesn't help, clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair again.