sims 4 grey llama / disappearing lots

[katie010297]

Every time I go into a world, the majority of my lots have a large square icon of a greyed out llama above them. When I click into them, my houses aren't there at all. I recently downloaded City Living and one day everything was fine, the next I logged in and these grey llamas were everywhere, and when I go into certain lots, they've gone completely - entire apartment buildings aren't there anymore. I have no idea how to fix this? Please help!!

[puzzlezaddict]

@katie010297  Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

If that doesn't help, clear Origin's cache, restart your computer, and repair again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Or if you have a Mac, run the Origin reset tool instead of clearing the cache.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

[katie010297]

Hi, thank you for the suggestions but I have already tried all of these and am still having the same issue!

[suwiss]

I had this problem of red and white grid and question marks on sims suddenly today after playing it March 11th last time without problems. I had downloaded a load of CC so I was afraid it was the fault of that, but a quick repair on Origin saved the day just wanted to put that out there

[999cxdy]

Hello, I can seem to repair it, I also have the same problem, the 'Repair' option isn't available.

[puzzlezaddict]

@999cxdy  You can only repair while the game is not running.  If you've quit Sims 4 and Origin still won't let you repair, restart your computer and try again.

If that doesn't work either, clear Origin's cache, restart your computer again, and try to repair.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[puzzlezaddict]

@katie010297  Does your game run Windows or macOS?   Let me know either way.

You can also try restoring a backup save, to see whether the previous saves are similarly affected.

https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen

[MythicalEmma]

i did all of the things listed and i’m still experiencing this problem 

[crinrict]

@MythicalEmma Have you also tried the suggestions here: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Empty-CAS-Question-Marks-Invisible-Sims-...

Best to continue there if you have further issues

[Jaymoyler]

Hiya!

Okay so I'm not the smartest computer tech, so I don't know much PC jargon. But I have Sims 4 + a couple of the expansion packs - I tend to play for three weeks straight then forget about it for two months. Last time I played was the beginning of March, and I've just tried to play now (via Origin), and all my saved play has gone. Kind of gutting, but I knew id saved them in my library. So I've reloaded them and checked the latest updates (it updates automatically), which included some new clothing and makeup etc. - but every time I clicked on one of the new items it just kinda.. bugged out? Made the sim look all weird. And then when i went to place them on the island to get started it just wouldn't load! It was the same for all the clothing etc. on the realm of magic.

Any ideas? I have no mods or CC because it's all very confusing. XD

So far I've tried to 'repair' the game on Origin and reset my computer. Neither worked or changed my situation.

Photo below shows what my sims look like!!

Thanks!