Help us improve Answers HQ! Take Survey No, Thanks

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

by suwiss

Original Post


Re: Rainbow Question Marks

[ Edited ]
Community Manager

Hi @livrichh,

Merged your post in with the master thread. 
If repairing your game hasn't helped you, please visit the Master thread: The Master Thread for this has more advise and troubleshooting shared in it. I'll lock this thread in the meantime.




*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Stay and Play.png
Message 561 of 578 (390 Views)

Re: After the recent sims 4 update, my sims 4 won't work

★★★ Novice

Before you repair, do you have to drag the Sims 4 folder out of the Electronic Arts folder and then onto your desktop? When I left the Sims 4 folder how it is and just hit repair, it didn't change anything.

Message 562 of 578 (383 Views)

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

★★ Newbie

What is cc?

Message 563 of 578 (333 Views)

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

★★ Newbie

What do you mean “right clicking on it” on the game itself because when I do that it doesn’t give me the option to delete whatever file you listed.

Message 564 of 578 (331 Views)

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

@LQG99  Open Origin, click on "My game library," then right-click on the Sims 4 icon.  You'll see a list of options, one of which is Repair.  Choose that, and let Origin repair the base game and all your packs.


If this doesn't help, clear Origin's cache, restart your computer, and repair again.


Also, "cc" refers to custom content.  If you've never downloaded any, you don't need to worry about it.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 565 of 578 (296 Views)

Re: [CURRENT ISSUE] Empty CAS/ Question Marks/ Invisible Sims/ Night Sky CAS

[ Edited ]
★ Novice

I had this problem of red and white grid and question marks on sims suddenly today after playing it March 11th last time without problems. I had downloaded a load of CC so I was afraid it was the fault of that, but a quick repair on Origin saved the day Standard smile just wanted to put that out there

Message 566 of 578 (186 Views)

sims 4 bug on island living?

★★ Newbie



Okay so I'm not the smartest computer tech, so I don't know much PC jargon. But I have Sims 4 + a couple of the expansion packs - I tend to play for three weeks straight then forget about it for two months. Last time I played was the beginning of March, and I've just tried to play now (via Origin), and all my saved play has gone. Kind of gutting, but I knew id saved them in my library. So I've reloaded them and checked the latest updates (it updates automatically), which included some new clothing and makeup etc. - but every time I clicked on one of the new items it just kinda.. bugged out? Made the sim look all weird. And then when i went to place them on the island to get started it just wouldn't load! It was the same for all the clothing etc. on the realm of magic.


Any ideas? I have no mods or CC because it's all very confusing. XD


So far I've tried to 'repair' the game on Origin and reset my computer. Neither worked or changed my situation.


Photo below shows what my sims look like!!



Message 567 of 578 (148 Views)

Re: sims 4 bug on island living?


I've merged your post into this thread on the issue. Please see the opening post on page 1 for more info.
Message 568 of 578 (101 Views)

Cats and Dogs Glitching After Removing Mods

★★★ Novice

I’m sorry if this is a repetitive issue, but I’ve singled out that the problem is only with cats and dogs, NOT my cc!

For weeks, I’ve had rainbow question marks all over any item from the Cats and Dogs pack (this is the only pack I have). This means that all of the new furniture, hairstyles, ground textures, and even animals would cause weird textures and discoloration. Some dogs turned into black silhouettes while others have a flicker camo-print pattern. At first, I thought it was tied to cc that I downloaded. I already tried reinstalling the game, emptying my mods folder, and disabling mods/cc in settings, but even with just the base game+cats and dogs there are still issues with the cats and dogs special items. Any build mode object or CAS feature from the base game worked perfectly, it’s ONLY the cats and dogs things that are impacted. How can I fix the game? The repair button doesn’t make any difference and my game and Mac software are up to date (MacOS Catalina).


PLEASE HELP!!! Standard smile

Message 569 of 578 (211 Views)

Re: Cats and Dogs Glitching After Removing Mods


Can you please move your whole Sims 4 folder to the desktop and start up a brand new clean vanilla game, free of all mods and saves. Play for a bit and see if it still happens. Save, quit, then relaunch and load the new save and check again if it still happens.
Message 570 of 578 (172 Views)
Twitter Stream