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[CURRENT ISSUE] Can't connect to Gallery/upload Sims

by Tarkus8
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Original Post

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Re: Unable to go online

★ Guide

You'll still be able to play while offline...you just cant access the gallery!  Origin is working at my end

Message 91 of 99 (392 Views)
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Re: Unable to go online

★ Guide

The gallery is online again...I was able to get in via the game

Message 92 of 99 (382 Views)
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Re: gallery won't load - Sims 4

★ Novice
@EA_Mai It's working now, thank you so much!
Message 93 of 99 (343 Views)
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Re: gallery won't load - Sims 4

★★★ Novice

@EA_Mai @SimQARobo The gallery connects now and is working. 

Message 94 of 99 (316 Views)
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Re: gallery won't load - Sims 4

★ Apprentice

I also can confirm that the connection is back again. Sad that I've lost all the saves and creations though...

Message 95 of 99 (295 Views)
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Re: gallery won't load - Sims 4

★ Guide

that should not have happened.  Your save folder should still be in the Sims 4 main folder in Documents.  Might have something to do with the syncing of one drive...but that is a new issue and needs a new thread.

Message 96 of 99 (291 Views)
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Re: gallery won't load - Sims 4

Community Manager
Thanks everyone!

@ArmandGautier - sorry to hear that! @Nuke615 is right, Gallery connection issues shouldn't affect your saves or files. Please, open a new thread sharing as many details as possible about what happened since last time you played - hopefully we can find out what went wrong or how to avoid it from happening again in the future at least!

Stay and Play.png

Message 97 of 99 (193 Views)
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Re: Cannot Connect to Gallery

★★ Novice
@SimQARobo Hey. I am having an issue still.. The gallery is able to load but the gallery is showing red X's. Thanks.
Message 98 of 99 (149 Views)
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Re: Cannot Connect to Gallery

EA Sims Team

Hello @Heliostarz65 

 

Sorry for the delayed response.  Are you still seeing this issue?  If so, can you send me a private message with your \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt file?

Message 99 of 99 (84 Views)
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