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[CURRENT ISSUE] Can't connect to Gallery/upload Sims

by Tarkus8
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[CURRENT ISSUE] Can't connect to Gallery/upload Sims

[ Edited ]
★★★★ Novice

I can't connect to The Sims 4 servers. I've tried restarting my PC, repairing the game and disabling Origin in-game to no avail. I was able to connect until yesterday. When I try now, it just says "Attempting to connect..." and nothing happens.

 

EDIT by Crinrict: Added Tag to Title, Adjusted Title

Message 3 of 99 (918 Views)

Accepted Solution
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Re: Attempting to connect... forever

EA Sims Team

Thanks to those of you that have sent ConnectionStatus files.  We don't need any more for the time being.  The team is looking into this issue.  Apologies for the inconvenience thus far.

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server difficulties

★ Novice

when i press launch origin to play my sims 4 game when it asks me to login it continues to state that it could not be connected to server and to try again in a few minutes Ive been trying for a hour now. what can i do ?

Message 1 of 99 (831 Views)
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My Sims 4 game won't let me log in to Gallery.

[ Edited ]
★★★★ Apprentice

Hello everyone!

 

A few mins ago I opened my game and tried logging in to my gallery. It was offline, I tried logging in but it took long. Then exited the game. Then restarted the game. Every time I go offline I exit the game then restart it back again and gallery is back to normal.

I also tried restarting Origin but same thing happens. Even with repairing the game after exit I get the same thing.

 

Any help is further appreciated, thanks!

 

(EDIT 1: I have SSD which makes my game load and connect to Gallery faster)

Message 2 of 99 (779 Views)
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Re: Attempting to connect... forever

★★★★ Novice

I too have this problem

Message 4 of 99 (904 Views)
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Re: Attempting to connect... forever

[ Edited ]
★★★★ Novice

Yeah there's another topic about the same issue written 8 hours ago, I just noticed. Let's hope it's just a server issue that will be fixed soon

Message 5 of 99 (900 Views)
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Why won't the sims 4 gallery connect to the internet?

★★★ Novice

There is nothing wrong with my connection. When I open Origin, the internet works fine. However when I am in the game and try to connect to the internet through the gallery it does not work. There is just an endless plumbob loop on the attempting to connect screen. is there anyway to fix this?

Message 6 of 99 (829 Views)
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Re: Attempting to connect... forever

★★★ Novice

It was happening to me yesterday, I thought it may just be me. Seems it's still happening. 

Message 7 of 99 (854 Views)
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Re: server difficulties

@bombthreat98  Does your computer run Windows or macOS?  And just to clarify, it's Origin asking for a login and saying it can't connect, not Sims 4, right?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 99 (766 Views)
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Re: Cannot connect to Gallery

★★ Newbie

How do you put your origin to online mode?

Message 9 of 99 (829 Views)
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Re: Cannot connect to Gallery

★★★★ Novice

Top left corner, click on Origin and then Go Online. If you're online already you will see "Go Offline". You normally are online when you log on Origin anyway

Message 10 of 99 (815 Views)
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