Unable to go online

[Nuke615]

You'll still be able to play while offline...you just cant access the gallery!  Origin is working at my end

[Nuke615]

The gallery is online again...I was able to get in via the game

[Kenzzeee]

@EA_Mai It's working now, thank you so much!

[Lizziquee]

@EA_Mai @SimQARobo The gallery connects now and is working. 

[ArmandGautier]

I also can confirm that the connection is back again. Sad that I've lost all the saves and creations though...

[Nuke615]

that should not have happened.  Your save folder should still be in the Sims 4 main folder in Documents.  Might have something to do with the syncing of one drive...but that is a new issue and needs a new thread.

[EA_Mai]

Thanks everyone!

@ArmandGautier - sorry to hear that! @Nuke615 is right, Gallery connection issues shouldn't affect your saves or files. Please, open a new thread sharing as many details as possible about what happened since last time you played - hopefully we can find out what went wrong or how to avoid it from happening again in the future at least!

[Heliostarz65]

@SimQARobo Hey. I am having an issue still.. The gallery is able to load but the gallery is showing red X's. Thanks.

[SimQARobo]

Hello @Heliostarz65 

Sorry for the delayed response.  Are you still seeing this issue?  If so, can you send me a private message with your \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt file?

[spunkytorpedo537]

The problem was fixed. Thank you.