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[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

by crinrict
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Original Post

Re: Gallery will not connect sims 4

★ Pro

Hello @ACarc3 !  It sounds like your antivirus software is blocking your access.  There are steps to fix that here. 

 

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) - Answer HQ (ea.com)

 

Excerpt from that link:

To solve this you need to add the following files as an exception to your Antivirus Program (see instructions for your particular program on how to do this).

 

  • C:\Program Files (x86)\Origin\Origin.exe
  • C:\Program Files (x86)\Origin_Games\The Sims 4\Game\Bin\TS4_x64.exe
  • C:\Program Files (x86)Origin_Games\The Sims 4\Game\Bin_LE\TS4.exe

Paths may vary depending on your installation.

 

Both Avast/AVG have sections for Ransomware. You need to add it there. Please see instructions here: Add Exceptions to Anti Virus Programs 

 

If you are using Windows Defender, the Ransomware settings have similar effects.

 

Details on how to solve this here: Windows 10 Defender – Controlled Folder Access

Message 651 of 694 (238 Views)

Gallery and Mod issues

★★★ Newbie

I need help!!

2 issues

1. The gallery doesn't work. It has big red crosses over it and won't load anything.

2.I cannot get mods to enable. I have enabled it and restarted sims and still didn't load my mods. Even when I took the mods out it wouldn't enable them. 

I've updated my game and done the repair option on Origin. I have also reinstalled the game and none of these issues have been fixed.

 

 

Message 652 of 694 (192 Views)

Re: Gallery and Mod issues

@dianaspr  I've merged your post with the master thread for this issue, which covers both of the symptoms you've described.  Please see the first post on page one for suggestions.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 653 of 694 (189 Views)

No gallery/online access

★ Novice

I've had this issue for months now and I'm starting to get really frustrated. When I try to go to gallery everything has red "X"'s and it asks me if I want to "connect or stay offline" it immediately says no internet access after saying connect. I've cleared origin cache, i've ensured it's an exception through my antivirus, i've created a port for it, i've uninstalled and reinstalled and verified that the legacy edition isn't installed. Help meeee pleaaaase!!!

Message 654 of 694 (164 Views)

Issues with enabling Custom Content

★ Novice

I updated my game 5/27 and I have tried to enable my custom content a couple times. I clock enable custom content and then I close my game and restart it but the custom content does not get enabled (I keep getting the notification that I need to enable it and restart game). I have done this several times. 

Message 655 of 694 (137 Views)

Sims 4 keeps undoing enable custom content and mods

★★★ Novice

With this new update it keeps  undoing enable custom content and mods and saying mods disabled even though I have clicked it and restarted my game. I have never had this problem before and I have tried removing the option from Sims 4, I have repaired my game, the mods I have in there are all up to date and nothing is working. 

Message 656 of 694 (136 Views)

Re: Issues with enabling Custom Content

[ Edited ]

@sjordao and @Rosa1300  I've merged your posts with the master thread for this issue.  Please see the first post on page  one for suggestions.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 657 of 694 (114 Views)

Still can't get Mods to stay enabled

★★★★ Apprentice

I can't get Mods to stay enabled. I followed the Antivirus instructions, my game update version matches the ini file. I can get mods to stay enabled if I remove the mod folder but not when I have the actual mods in the folder. Any other advice?

 

 

Message 658 of 694 (96 Views)

Re: Still can't get Mods to stay enabled

Champion

@Lolzarella 

 

You need to add exceptions in you Antivirus like explained in the mentioned thread.

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Message 659 of 694 (93 Views)

Re: Still can't get Mods to stay enabled

★★★★ Apprentice

I did, still broken.

 

Message 660 of 694 (84 Views)
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