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[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

by crinrict
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Original Post

GALLERY SHOWS RED X

★★★ Newbie

Hi, since the March 2021 update my gallery has been broken, and instead of showing lots/rooms/households, it shows red X's. This happened after I had to make a new Sims 4 folder in my Electronic Arts folder, as none of my cc was working.

 

I don't use mods, I have checked all of my CC, I have made a new sims 4 folder in the EA folder. I am stuck and don't know what to do about this issue.

 

Any help/advice would be greatly received!!

Thank you Standard smile

Message 621 of 653 (171 Views)

Re: GALLERY SHOWS RED X

@katiehoustonxo  I've merged your post with the master thread for this issue.  Please try the suggestions in the first post on page one.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 622 of 653 (162 Views)

Can load saved files

★ Novice

Gallart of saves lots and sims won't load just says could not locate this item same when I go to gallary 

Message 623 of 653 (166 Views)

since the update all my stuff was deleted

★★ Novice

all my personally created households and lots were removed, the gallery all I see are red X's on the downloadable content in the gallery.

 

Message 624 of 653 (153 Views)

Re: Can load saved files

@sarahsewell87 and @allennance  I've merged your posts with the master thread for this issue.  Please see the first post on page one for suggestions.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 625 of 653 (139 Views)

Re: The connection between the in-game gallery and the online gallery is broken.

★★★ Newbie

My sims have been doing this for a while now and I cannot access my gallery whatsoever. I have X's over every download in the gallery and I tried waiting and closing out and getting back I the game, nothings worked. This has been happening since march and I do not know what to do? 

Message 626 of 653 (134 Views)

Re: The connection between the in-game gallery and the online gallery is broken.

Hero
@waffle_queen20 Did you try the suggestions on the first page ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 627 of 653 (119 Views)

Gallery error

★★★ Newbie

Hello, 

 

My gallery on The Sims 4 stopped working. I can't see any of the buildings, households, and so on. I already uninstalled the game and erased every single file that had to do with it. When I reinstalled it, it still had the same error. What can I do?

 

Thank you.

 

 

Message 628 of 653 (108 Views)

Re: Gallery error

@sofia068  I've merged your post with the master thread for this issue.  Please see the first post on page one for suggestions.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 629 of 653 (89 Views)

My game version.txt is missing from my files

[ Edited ]
★★★ Newbie

Everytime I try to use my cc in the sims 4 it tells me that I have to activate them and so I do but everytime I restart the game the same message appears. I noticed that my game version.txt is missing from my files. I've tried reinstalling multiple times and nothing has seemed to fix it.

Message 630 of 653 (67 Views)
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