a week ago
Hi, I am trying to put my the sims 3 in my library, but origin won't let me do it, it says it is already registered. I don't remember putting it already, since I've always played using the disks.
a week ago
@jddb324 I've moved your post to the Sims 3 PC tech section.
Did you ever register your content on the old Sims 3 site ( www.thesims3.com or store.thesims3.com )? If so, that's why Origin reads the code as used: Origin and the old site share information. Sims 3 should already be in the Origin account associated with the Sims 3 account though. Even if you never deliberately made an Origin account, the two were tied together a number of years ago.
If you're not sure what email you might have used back then, you can enter any address you had into the login window in Origin or on the Sims 3 site and click "Forgot your password?" Any address associated with an account should receive a password recovery email. Be sure to check you spam folder too.
If this doesn't help, then you'll need to contact EA customer support for more help. Support is on reduced hours right now, with phone calls unavailable entirely and live chat only open from 9 am to midnight GMT, Monday through Saturday.