April 2018
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Expansion Packs: Cats and Dogs, Get To Work, Get Together, City Living Game Packs: Outdoor Retreat, Spa Day, Dine Out, Vampires, Parenthood, Jungle Adventure Stuff Packs: Luxury Party, Perfect Patio, Cool Kitchen, Spooky Stuff, Movie Hangout, Romantic Garden, Kids Room Stuff, Backyard Stuff, Vintage Glamour Stuff, Toddler Stuff, My First Pet Stuff, Laundry Day, Fitness Stuff, Bowling Night
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? The gender tabs are not able to be chosen and they look sliced off. Also my cc color swatches have green and white squares on them.
What do you expect to see? I expect to see the color swatches without the green and white squares and I expect to see the genders perfectly clear
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The patch was either when Cats and Dogs came out or when Jungle Adventure came out, I can't remember completely
HELP ME FIGURE OUT WHY MY GAME IS LIKE THIS
Solved! Go to Solution.
April 2018
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2018
HI @janiyyah53
This issue is usually caused by mods, namely UI mods.
Make sure they are all updated to work with the latest patch.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2018
Thanks for the help I appreciate it. But the thing is I went to see my UI mods and I deleted it to get the newest update and it was STILL messed up . Now what?
April 2018
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2018
Hey, idk if this will help anyone else with this issue but the mod that caused me to have the same problem is the more CAS colums mod
November 2018
February 2019
I love you. I actually can't. I spent 5 months looking for why my game was glitching out. So thank you. Thank you very much. You saved my sim life.
March 2019
Thank you! This fixed my CAS mode!
June 2019
THANK YOU SO MUCH I HAVE BEEN STRUGGLING FOR HOURS AND THIS SOLVED EVERYTHING.
July 2019
If you have the more colums mod, its probably cause its outdated the same thing happend to me and i searched on the internet and found that it might be because of an outdated more columns mod.