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Re: Blank white screen after update (HELP)

by puzzlezaddict
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Blank white screen after update (HELP)

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★★ Novice

My sims 4 has been working GREAT!! Then I did an update and now haven't been able to play because my game keeps opening COMEPLETELY WHITE but I can still hear the sims 4 music playing in the background.  My computer is the correct software on it 64bit 4GB. I just preordered the Sims 4 Eco Living and very upset that I may have wasted $40. PLEASE SOMEONE HELP ME !!!!!HELP (PC)

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Re: Blank white screen after update (HELP)

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Re: Blank white screen after update (HELP)

★★ Novice
@Bluebellflora It is a PC
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Re: Blank white screen after update (HELP)

@essenceebonymoni  Your thread was moved to the PC tech section.  Please run a dxdiag and attach it to a post

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: Blank white screen after update (HELP)

★★ Novice

#Puzzleaddict

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Re: Blank white screen after update (HELP)

★★ Novice
@Bluebellflora I have a PC
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Re: Blank white screen after update (HELP)

@essenceebonymoni  The driver for your Intel integrated graphics chip is crashing, which is likely why your game doesn't load properly.  The best approach would be to get a new driver from HP, or reinstall the current one if yours is already the newest version.  But I can't be sure I'm looking at the correct driver page without having your computer in front of me.  So please go here:

 

https://support.hp.com/us-en/drivers/laptops

 

Enter the serial number for your laptop, select your Windows version (Windows 10 build 1909) if necessary, and you'll see the driver download page for your laptop.  Please link it here, so I can check the driver version number against yours.

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I don't work for EA. I'm just trying to help fellow players with their games.
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