Help us improve Answers HQ! Take Survey No, Thanks

Black screen on CAS

by Lavadorious
Reply

Original Post

Re: Black screen on CAS

[ Edited ]
★★★★ Novice
Spoiler
--------------
System Devices
--------------
     Name: AMD IOMMU Device
Device ID: PCI\VEN_1002&DEV_5A23&SUBSYS_76931462&REV_00\3&11583659&0&02
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&11583659&0&A8
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_76931462&REV_00\3&11583659&0&A5
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 07:39:27, 30208 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&11583659&0&C1
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1002&DEV_5A14&SUBSYS_76931462&REV_02\3&11583659&0&00
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_76931462&REV_40\3&11583659&0&A3
   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:49, 17248 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&11583659&0&C4
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A18&SUBSYS_76931462&REV_00\3&11583659&0&20
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

     Name: High Definition Audio Bus
Device ID: PCI\VEN_1002&DEV_AAC0&SUBSYS_AAC0174B&REV_00\4&DE2C59F&0&0110
   Driver: C:\Windows\system32\DRIVERS\amdkmafd.sys, 8.14.0001.6000 (English), 9/22/2012 19:17:24, 21160 bytes
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 04:19:14, 77312 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76931462&REV_00\3&11583659&0&B0
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 07:39:27, 30208 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76931462&REV_00\3&11583659&0&98
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 07:39:27, 30208 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_76931462&REV_00\3&11583659&0&90
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 07:39:27, 30208 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&11583659&0&A4
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

     Name: AMD Radeon R7 200 Series
Device ID: PCI\VEN_1002&DEV_6658&SUBSYS_E258174B&REV_00\4&DE2C59F&0&0010
   Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1360 (English), 6/10/2014 00:52:30, 13209088 bytes
   Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 6/10/2014 00:52:24, 43520 bytes
   Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6354 (English), 6/10/2014 00:52:30, 626688 bytes
   Driver: C:\Windows\system32\atiumd64.dll, 9.14.0010.1001 (English), 6/10/2014 00:52:34, 7751920 bytes
   Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0429 (English), 6/10/2014 00:52:36, 8927704 bytes
   Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0025 (English), 6/10/2014 00:52:34, 190976 bytes
   Driver: C:\Windows\system32\atiicdxx.dat, 6/10/2014 00:52:30, 721296 bytes
   Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 6/10/2014 00:52:24, 78432 bytes
   Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 6/10/2014 00:52:30, 78432 bytes
   Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1129 (English), 6/10/2014 00:52:24, 1144320 bytes
   Driver: C:\Windows\system32\atiumd6a.cap, 6/10/2014 00:52:36, 3426688 bytes
   Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 6/10/2014 00:52:30, 31232 bytes
   Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 6/10/2014 00:52:24, 368640 bytes
   Driver: C:\Windows\system32\ativvsva.dat, 12/13/2013 14:23:54, 157144 bytes
   Driver: C:\Windows\system32\ativvsvl.dat, 12/13/2013 14:23:56, 204952 bytes
   Driver: C:\Windows\system32\ativvaxy_cik.dat, 6/10/2014 00:52:38, 234036 bytes
   Driver: C:\Windows\system32\ativvaxy_cik_nd.dat, 6/10/2014 00:52:38, 233776 bytes
   Driver: C:\Windows\system32\ativce02.dat, 6/10/2014 00:52:38, 83552 bytes
   Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1164 (English), 6/10/2014 00:52:30, 239616 bytes
   Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1164 (English), 6/10/2014 00:52:30, 588288 bytes
   Driver: C:\Windows\system32\atidemgy.dll, 4.05.5226.6635 (English), 6/10/2014 00:52:28, 442368 bytes
   Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.12618 (English), 6/10/2014 00:52:32, 26352128 bytes
   Driver: C:\Windows\system32\aticalrt64.dll, 6.14.0010.1848 (English), 6/10/2014 00:52:28, 62464 bytes
   Driver: C:\Windows\system32\aticalcl64.dll, 6.14.0010.1848 (English), 6/10/2014 00:52:24, 55808 bytes
   Driver: C:\Windows\system32\aticaldd64.dll, 6.14.0010.1848 (English), 6/10/2014 00:52:26, 15716352 bytes
   Driver: C:\Windows\system32\atipblag.dat, 12/13/2013 14:23:46, 3917 bytes
   Driver: C:\Windows\system32\atiu9p64.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:34, 115512 bytes
   Driver: C:\Windows\system32\atiuxp64.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:38, 143304 bytes
   Driver: C:\Windows\system32\atig6pxx.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:30, 74752 bytes
   Driver: C:\Windows\system32\atig6txx.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:30, 100352 bytes
   Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 12/13/2013 14:23:28, 118784 bytes
   Driver: C:\Windows\system32\atiapfxx.blb, 6/10/2014 00:52:24, 550464 bytes
   Driver: C:\Windows\system32\amdmiracast.dll, 6/10/2014 00:52:18, 412672 bytes
   Driver: C:\Windows\system32\amdhdl64.dll, 6/10/2014 00:52:18, 134656 bytes
   Driver: C:\Windows\system32\atidxx64.dll, 8.17.0010.0525 (English), 6/10/2014 00:52:28, 9753752 bytes
   Driver: C:\Windows\SysWOW64\atiumdag.dll, 9.14.0010.1001 (English), 6/10/2014 00:52:36, 6630232 bytes
   Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0429 (English), 6/10/2014 00:52:38, 8287008 bytes
   Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 6/10/2014 00:52:24, 71704 bytes
   Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 6/10/2014 00:52:30, 71704 bytes
   Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1129 (English), 6/10/2014 00:52:24, 825344 bytes
   Driver: C:\Windows\SysWOW64\atiumdva.cap, 6/10/2014 00:52:36, 3461040 bytes
   Driver: C:\Windows\SysWOW64\ativvsva.dat, 12/13/2013 14:23:54, 157144 bytes
   Driver: C:\Windows\SysWOW64\ativvsvl.dat, 12/13/2013 14:23:56, 204952 bytes
   Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.12618 (English), 6/10/2014 00:52:34, 22157824 bytes
   Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.17.0010.0525 (English), 6/10/2014 00:52:28, 8406024 bytes
   Driver: C:\Windows\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 6/10/2014 00:52:28, 52224 bytes
   Driver: C:\Windows\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 6/10/2014 00:52:24, 49152 bytes
   Driver: C:\Windows\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 6/10/2014 00:52:26, 14302208 bytes
   Driver: C:\Windows\SysWOW64\atipblag.dat, 12/13/2013 14:23:46, 3917 bytes
   Driver: C:\Windows\SysWOW64\atiu9pag.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:34, 98496 bytes
   Driver: C:\Windows\SysWOW64\atiuxpag.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:38, 126336 bytes
   Driver: C:\Windows\SysWOW64\atigktxx.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:30, 96768 bytes
   Driver: C:\Windows\SysWOW64\atiglpxx.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:30, 69632 bytes
   Driver: C:\Windows\SysWOW64\atiapfxx.blb, 6/10/2014 00:52:24, 550464 bytes
   Driver: C:\Windows\SysWOW64\amdhdl32.dll, 6/10/2014 00:52:18, 123392 bytes
   Driver: C:\Windows\atiogl.xml, 12/13/2013 14:23:42, 47887 bytes
   Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 12/13/2013 14:23:42, 51200 bytes
   Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 12/13/2013 14:23:42, 332800 bytes
   Driver: C:\Windows\system32\atisamu64.dll, 7.01.0000.0001 (English), 6/10/2014 00:52:34, 89088 bytes
   Driver: C:\Windows\system32\amdhcp64.dll, 1.00.0000.0001 (English), 6/10/2014 00:52:18, 157736 bytes
   Driver: C:\Windows\system32\amdave64.dll, 5.08.0006.0000 (English), 6/10/2014 00:52:18, 96256 bytes
   Driver: C:\Windows\SysWOW64\amdave32.dll, 5.08.0006.0000 (English), 6/10/2014 00:52:18, 90112 bytes
   Driver: C:\Windows\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 6/10/2014 00:52:34, 80896 bytes
   Driver: C:\Windows\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 6/10/2014 00:52:18, 142304 bytes
   Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6354 (English), 6/10/2014 00:52:30, 69632 bytes
   Driver: C:\Windows\system32\aticfx64.dll, 8.17.0010.1247 (English), 6/10/2014 00:52:28, 1318552 bytes
   Driver: C:\Windows\SysWOW64\aticfx32.dll, 8.17.0010.1247 (English), 6/10/2014 00:52:28, 1100216 bytes
   Driver: C:\Program Files\AMD\CCC2\Install\ccc2_install.exe, 8.97.0100.0300 (English), 6/10/2014 00:52:42, 52394866 bytes
   Driver: C:\Windows\system32\OpenCL.dll, 1.02.0011.0000 (English), 6/10/2014 00:52:24, 63488 bytes
   Driver: C:\Windows\system32\amdocl64.dll, 10.00.1348.0005 (English), 6/10/2014 00:52:22, 29382144 bytes
   Driver: C:\Windows\system32\amdocl_as64.exe, 12/13/2013 14:23:24, 1187342 bytes
   Driver: C:\Windows\system32\amdocl_ld64.exe, 12/13/2013 14:23:24, 1061902 bytes
   Driver: C:\Windows\system32\OpenVideo64.dll, 10.00.1348.0005 (English), 6/10/2014 00:52:46, 99840 bytes
   Driver: C:\Windows\system32\OVDecode64.dll, 10.00.1348.0005 (English), 6/10/2014 00:52:46, 86528 bytes
   Driver: C:\Windows\system32\clinfo.exe, 6/10/2014 00:52:46, 230912 bytes
   Driver: C:\Windows\SysWOW64\OpenCL.dll, 1.02.0011.0000 (English), 6/10/2014 00:52:24, 57344 bytes
   Driver: C:\Windows\SysWOW64\amdocl.dll, 10.00.1348.0005 (English), 6/10/2014 00:52:20, 24860160 bytes
   Driver: C:\Windows\SysWOW64\amdocl_as32.exe, 12/13/2013 14:23:24, 995342 bytes
   Driver: C:\Windows\SysWOW64\amdocl_ld32.exe, 12/13/2013 14:23:24, 798734 bytes
   Driver: C:\Windows\SysWOW64\OpenVideo.dll, 10.00.1348.0005 (English), 6/10/2014 00:52:46, 83968 bytes
   Driver: C:\Windows\SysWOW64\OVDecode.dll, 10.00.1348.0005 (English), 6/10/2014 00:52:46, 73728 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.sbz, 8.14.0001.6019 (English), 6/10/2014 00:52:18, 36096 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ibz, 6/10/2014 00:52:18, 1988 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.cbz, 6/10/2014 00:52:18, 9833 bytes
   Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 6/10/2014 00:52:18, 258560 bytes
   Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 6/10/2014 00:52:18, 305664 bytes
   Driver: C:\Windows\system32\coinst_13.251.9001.dll, 1.00.0005.0009 (English), 6/10/2014 00:52:46, 129536 bytes

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_76931462&REV_42\3&11583659&0&A0
   Driver: n/a

     Name: SB Audigy
Device ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00\4&1AF465A6&0&30A4
   Driver: C:\Windows\system32\drivers\P17.sys, 5.12.0001.2018 (English), 8/3/2009 15:12:00, 1289216 bytes
   Driver: C:\Windows\system32\P17res.dll, 5.12.0001.2001 (English), 2/26/2009 05:36:34, 140800 bytes
   Driver: C:\Windows\system32\P17APO64.dll, 1.00.0006.0000 (English), 4/21/2009 06:40:26, 581120 bytes
   Driver: C:\Windows\system32\P17pld64.dll, 1.00.0006.0000 (English), 4/21/2009 06:40:48, 57856 bytes
   Driver: C:\Windows\P17EP.ini, 11/13/2008 10:07:24, 2177 bytes
   Driver: C:\Windows\P17EPLS.ini, 6/7/2007 09:25:42, 1578 bytes
   Driver: C:\Windows\P17EP51.ini, 12/4/2007 09:20:30, 1489 bytes
   Driver: C:\Windows\ResDefE.exe, 2.00.0005.0000 (English), 8/26/2008 12:30:32, 8704 bytes
   Driver: C:\Windows\SysWow64\P17APO32.dll, 1.00.0006.0000 (English), 4/20/2009 22:38:30, 506368 bytes
   Driver: C:\Windows\SysWow64\OemSpiE.dll, 1.00.0012.0003 (English), 11/7/2008 13:35:18, 143872 bytes
   Driver: C:\Windows\SysWow64\P17RunE.dll, 1.00.0001.0002 (English), 3/28/2008 11:57:30, 14848 bytes
   Driver: C:\Windows\SysWow64\AddCat.exe, 1.00.0000.0001 (English), 12/4/2006 17:56:48, 42496 bytes
   Driver: C:\Windows\SysWow64\P17APO64.p17, 4/21/2009 06:40:04, 8491 bytes
   Driver: C:\Windows\SysWow64\APOIM64.exe, 2.47.0000.0000 (English), 3/27/2009 06:30:40, 600211 bytes
   Driver: C:\Windows\SysWow64\AppSetup.exe, 1.00.0024.0003 (English), 4/21/2009 14:37:06, 32177128 bytes
   Driver: C:\Windows\system32\ctzapxx.ini, 3/8/2005 10:17:00, 54 bytes
   Driver: C:\Windows\system32\ludap17.ini, 4/21/2009 07:09:32, 3930 bytes
   Driver: C:\Windows\system32\ctcoins1.dll, 3.09.0002.0051 (English), 7/28/2009 18:38:26, 73728 bytes
   Driver: C:\Windows\system32\ctdvins1.dll, 0.05.0009.0051 (English), 7/28/2009 18:38:26, 217600 bytes
   Driver: C:\Windows\system32\drivers\drmk.sys, 6.03.9600.16384 (English), 8/22/2013 07:39:24, 88576 bytes
   Driver: C:\Windows\system32\drivers\portcls.sys, 6.03.9600.17031 (English), 2/22/2014 08:11:27, 272896 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&11583659&0&C2
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A16&SUBSYS_76931462&REV_00\3&11583659&0&10
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&11583659&0&C5
   Driver: n/a

     Name: High Definition Audio Bus
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_D6931462&REV_40\3&11583659&0&A2
   Driver: C:\Windows\system32\DRIVERS\amdkmafd.sys, 8.14.0001.6000 (English), 9/22/2012 19:17:24, 21160 bytes
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 04:19:14, 77312 bytes

     Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_76931462&REV_00\4&2093C404&0&0020
   Driver: C:\Windows\system32\DRIVERS\asmtxhci.sys, 1.16.0002.0000 (English), 8/20/2012 14:38:12, 416072 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&11583659&0&C0
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_76931462&REV_40\3&11583659&0&88
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:31, 14688 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 48992 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:41, 26464 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:41, 199520 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_76931462&REV_40\3&11583659&0&A1
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:31, 14688 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 48992 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:41, 26464 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:41, 199520 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&11583659&0&C3
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_76931462&REV_06\4&2DDBB3B7&0&00A8
   Driver: C:\Windows\system32\DRIVERS\Rt630x64.sys, 8.20.0815.2013 (English), 8/15/2013 18:28:42, 830680 bytes
   Driver: C:\Windows\system32\RtNicProp64.dll, 1.02.0000.0006 (English), 8/15/2013 18:28:42, 74456 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_76931462&REV_00\3&11583659&0&B2
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:33, 89952 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_76931462&REV_00\3&11583659&0&9A
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:33, 89952 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_76931462&REV_00\3&11583659&0&92
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:33, 89952 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes
Message 11 of 29 (213 Views)

Re: Black screen on CAS

Hero

Looks all good

 

Could you post this info: 

 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 4 CAS Demo Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Did you get any error messages or just the black screen ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 12 of 29 (201 Views)

Re: Black screen on CAS

★★★★ Novice

The program TS4CAS.exe version 1.0.176.190 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: ef4
 Start Time: 01cf9cf4280c63fd
 Termination Time: 4294967295
 Application Path: E:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe
 Report Id: a3ef7f21-08e7-11e4-8267-448a5b5d9b87
 Faulting package full name:
 Faulting package-relative application ID:

Message 13 of 29 (195 Views)

Re: Black screen on CAS

Hero

On which drive is your documents folder ?

 

The message is really pretty meaningless unfortunately

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 14 of 29 (190 Views)

Re: Black screen on CAS

★★★★ Novice

My C drive. I have the CAS on my E drive but I did install it on my C drive and was still getting the black screen.

Message 15 of 29 (188 Views)

Re: Black screen on CAS

Hero

COuld you try if it helps moving the doc folder to your e drive. There's instructions all over the net. Just google

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 16 of 29 (186 Views)

Re: Black screen on CAS

★★★★ Novice

Done

Message 17 of 29 (182 Views)

Re: Black screen on CAS

★★★★ Novice

I am still getting the black screen.

Message 18 of 29 (177 Views)

Re: Black screen on CAS

[ Edited ]
Hero

There's a file called config log. Can you post the content of that (remove all private information that is in there like your computers name or your user name)

 

You just get a black screen and not a llama like this person, right: http://answers.ea.com/t5/The-Sims-4/Cas-Demo-Black-Screen/m-p/3112460 ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 19 of 29 (172 Views)

Re: Black screen on CAS

★★★★ Novice
I can get the configuration file when I get home to my computer.

I get the black screen and can see my mouse. I will check if I get a llama picture when I right click when I get home as well.
Message 20 of 29 (168 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help