Help us improve Answers HQ! Take Survey No, Thanks

Black screen on CAS

by Lavadorious
Reply

Original Post

Black screen on CAS

★★★★ Novice

I have access to The Sims 4 Create-a-Sims demo but after the opening anamation, I get a black screen where the only thing showing is my mouse. My computer is well above the minimum recomendations. All of my drivers are up-to-date and I have uninstalled and reinstalled the demo. I still get a black screen. Is there anything I can do to get the demo working?

Message 1 of 29 (334 Views)

Re: Black screen on CAS

Community Manager

What graphics card do you use? Are you using any Beta drivers? If so, perhaps rolling them back to the latest certified will help.

If you're on a laptop, check that it's not swapping to the integrated chipset when you start the game.

Message 2 of 29 (324 Views)

Re: Black screen on CAS

★★★★ Novice

Here are my system specs:

OS: Windows 8.1 (64 bit)

CPU: 3.5 GHz AMD FX 6300 Six-Core

Ram: 8 GB

Video Card: AMD Radeon R7 260

 

I do not have an beta drivers installed. I am also using a PC.

Message 3 of 29 (318 Views)

Re: Black screen on CAS

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 29 (260 Views)

Re: Black screen on CAS

[ Edited ]
★★★★ Novice
Spoiler
------------------
System Information
------------------
Time of this report: 7/10/2014, 22:48:55
       Machine name: SARAHPC
   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
           Language: English (Regional Setting: English)
System Manufacturer: MSI
       System Model: MS-7693
               BIOS: BIOS Date: 10/08/13 16:03:23 Ver: 04.06.05
          Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz
             Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
          Page File: 1986MB used, 7435MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.16384 64bit Unicode
Message 5 of 29 (246 Views)

Re: Black screen on CAS

[ Edited ]
★★★★ Novice

 

Spoiler

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
          Input Tab: No problems found.

 

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

 

 

Message 6 of 29 (245 Views)

Re: Black screen on CAS

[ Edited ]
★★★★ Novice
Spoiler
---------------
Display Devices
---------------
          Card name: AMD Radeon R7 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6658)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_6658&SUBSYS_E258174B&REV_00
     Display Memory: 5866 MB
   Dedicated Memory: 2026 MB
      Shared Memory: 3840 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Dell S2440L(HDMI)
      Monitor Model: DELL S2440L
         Monitor Id: DELA08B
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
     Driver Version: 13.251.9001.0
        DDI Version: 11.1
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 6/10/2014 00:52:28, 1318552 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-2518-11CF-2470-52C2BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6658
          SubSys ID: 0xE258174B
        Revision ID: 0x0000
 Driver Strong Name: oem13.inf:cb0ae414d93e5f8c:ati2mtag_R505:13.251.9001.0Tongue outci\ven_1002&dev_6658
     Rank Of Driver: 00DA2001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT  
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
Message 7 of 29 (244 Views)

Re: Black screen on CAS

[ Edited ]
★★★★ Novice
Spoiler
-------------
Sound Devices
-------------
            Description: 1 - DELL S2440L (AMD High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtihdWB6.sys
         Driver Version: 9.00.0000.9905 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 3/11/2014 10:20:04, 222720 bytes
            Other Files:
        Driver Provider: Advanced Micro Devices
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7111 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/11/2013 00:20:44, 3771352 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Audio Interface (SB Audigy)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: P17.sys
         Driver Version: 5.12.0001.2018 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/3/2009 15:12:00, 1289216 bytes
            Other Files:
        Driver Provider: CREATIVE
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462D693&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7111 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/11/2013 00:20:44, 3771352 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (SB Audigy)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: P17.sys
         Driver Version: 5.12.0001.2018 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/3/2009 15:12:00, 1289216 bytes
            Other Files:
        Driver Provider: CREATIVE
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Message 8 of 29 (243 Views)

Re: Black screen on CAS

[ Edited ]
★★★★ Novice
Spoiler
---------------------
Sound Capture Devices
---------------------
            Description: Microphone (SB Audigy)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: P17.sys
         Driver Version: 5.12.0001.2018 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/3/2009 15:12:00, 1289216 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Line-In (SB Audigy)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: P17.sys
         Driver Version: 5.12.0001.2018 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/3/2009 15:12:00, 1289216 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: S/PDIF-In (SB Audigy)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: P17.sys
         Driver Version: 5.12.0001.2018 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/3/2009 15:12:00, 1289216 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Razer Imperator
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x002F
        FF Driver: n/a

      Device Name: Razer Imperator
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x002F
        FF Driver: n/a

      Device Name: Razer BlackWidow Ultimate
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010D
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: USB\ROOT_HUB
| Service: usbhub
| Driver: usbhub.sys, 8/22/2013 08:43:34, 422240 bytes
| Driver: usbd.sys, 8/22/2013 08:43:33, 28000 bytes

----------------
Gameport Devices
----------------
Message 9 of 29 (242 Views)

Re: Black screen on CAS

[ Edited ]
★★★★ Novice
Spoiler
------------
PS/2 Devices
------------
+ Razer BlackWidow Ultimate
| Vendor/Product ID: 0x1532, 0x010D
| Matching Device ID: HID\VID_1532&PID_010D&MI_01&Col01
| Upper Filters: rzudd
| Service: kbdhid
| Driver: rzudd.sys, 4/8/2014 22:52:44, 154792 bytes
| Driver: kbdhid.sys, 8/22/2013 07:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 08:43:45, 58208 bytes
| Driver: WdfCoInstaller01009.dll, 11/8/2012 16:29:36, 1721576 bytes
|
+ Razer Imperator
| Vendor/Product ID: 0x1532, 0x002F
| Matching Device ID: HID\VID_1532&PID_002F&MI_01&Col01
| Upper Filters: rzudd
| Service: kbdhid
| Driver: rzudd.sys, 4/8/2014 22:52:44, 154792 bytes
| Driver: kbdhid.sys, 8/22/2013 07:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 08:43:45, 58208 bytes
| Driver: WdfCoInstaller01009.dll, 11/8/2012 16:29:36, 1721576 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x010D
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 07:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 08:43:45, 58208 bytes
|
+ Razer BlackWidow Ultimate
| Vendor/Product ID: 0x1532, 0x010D
| Matching Device ID: HID\VID_1532&PID_010D&MI_02
| Upper Filters: rzudd
| Service: mouhid
| Driver: rzudd.sys, 4/8/2014 22:52:44, 154792 bytes
| Driver: mouhid.sys, 8/22/2013 07:39:13, 30208 bytes
| Driver: mouclass.sys, 8/22/2013 08:43:45, 51040 bytes
| Driver: WdfCoInstaller01009.dll, 11/8/2012 16:29:36, 1721576 bytes
|
+ Razer Imperator
| Vendor/Product ID: 0x1532, 0x002F
| Matching Device ID: HID\VID_1532&PID_002F&MI_00
| Upper Filters: rzudd
| Service: mouhid
| Driver: rzudd.sys, 4/8/2014 22:52:44, 154792 bytes
| Driver: mouhid.sys, 8/22/2013 07:39:13, 30208 bytes
| Driver: mouclass.sys, 8/22/2013 08:43:45, 51040 bytes
| Driver: WdfCoInstaller01009.dll, 11/8/2012 16:29:36, 1721576 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 33.5 GB
Total Space: 114.1 GB
File System: NTFS
      Model: KINGSTON SV300S37A120G ATA Device

      Drive: E:
 Free Space: 681.9 GB
Total Space: 952.2 GB
File System: NTFS
      Model: Microsoft Storage Space Device

      Drive: D:
      Model: HL-DT-ST DVDRAM GH24NSB0 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes

 

Message 10 of 29 (241 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help