July 2014
Ok. let us know.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2014
Here is the config file:
I do get the llama picture when I right click any where on the screen.
July 2014
OK. This is currently investigated by the Studio.
I have no further trouble shooting availble atm but I might make a Info Request thread for this later.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2014
I just tried on my husband's computer and it worked.
Below is his config log
=== Application info ===
Name: Sims4
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3293 Threading: 3
Adjusted CPU: 4740 RAM: 8173 Adjusted RAM: 7661 Cores: 4
=== Machine info ===
OS version: Windows 8.1 6.3.9600
OS prod type:
OS major ver: 6
OS minor ver: 3
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Family: 6
Model: 10
Cores: 4
HT: 0
x64: 1
Memory: 8173MB
Free memory: 6469MB
VA space: 4095MB
User:
Computer:
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GTX 770
Name (database): GeForce GTX 770 [Found: 1, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1184, Board: 1033196e, Chipset: 00a1
Driver: nvd3dum.dll, Version: 9.18.13.3788, GUID: D7B71E3E-52C4-11CF-1274-3E301CC2C435
Driver version: 3788
Monitor: \\.\DISPLAY1
Texture memory: 1985MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1920
ResolutionHeight 1080
ResolutionRefresh 60
SceneResolution 3
VisualQuality 5
FullScreen 1
WindowedFullScreen 0
AudioQuality 3
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 2023
ResolutionHeight 1138
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
July 2014
OK. thanks. Let me get that info from the other user too then.
Yours says graphic card not found so that might be an indication. Your husbands one is ok.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2014
I have no problems with any other Origin games.
July 2014
The card should handle this demo. I can handle it with my many years old test laptop.
Try reinstalling your graphics drivers.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2014
I just reinstalled my video drivers and the issue has not be resolved. The config.log file still shows that their was no database found for my video card. It is beginning to sound like the program is having a problem identifying the AMD video cards.
July 2014
Let's wait for the config.log of the other user with the same issue.
I tried the demo on my Windows 8 tablet and it doesn't have a recognized card either, yet it works so I don't know.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads