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Re: Black screen on CAS

by crinrict
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Original Post

Re: Black screen on CAS

Hero

Ok. let us know.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 21 of 29 (215 Views)

Re: Black screen on CAS

★★★★ Novice

Here is the config file:

Spoiler
=== Application info ===
Name:            Sims4
Version:         
Build:           Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3500 Threading: 3
Adjusted CPU: 5050 RAM: 8141 Adjusted RAM: 7629 Cores: 6
=== Machine info ===
OS version:      Windows 8.1 6.3.9600
OS prod type:    
OS major ver:    6
OS minor ver:    3
OS SP major ver:
OS SP minor ver:
OS is 64Bit:     1
CPU:             AuthenticAMD
    Brand:       AMD FX(tm)-6300 Six-Core Processor             
    Family:      15
    Model:       2
    Cores:       6
    HT:          0
    x64:         1
Memory:          8141MB
Free memory:     5960MB
VA space:        4095MB
User:            
Computer:       
=== Graphics device info ===
Number:          0
Name (driver):   AMD Radeon R7 200 Series
Name (database):  [Found: 0, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 6658, Board: e258174b, Chipset: 0000
Driver:          aticfx32.dll, Version: 8.17.10.1247, GUID: D7B71EE2-2518-11CF-2470-52C2BEC2C535
Driver version:  1247
Monitor:         \\.\DISPLAY1
Texture memory:  2026MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 1
NumBoots 4
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1920
ResolutionHeight 1080
ResolutionRefresh 59
SceneResolution 3
VisualQuality 5
FullScreen 1
WindowedFullScreen 0
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 2023
ResolutionHeight 1138
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

 


I do get the llama picture when I right click any where on the screen.

 

Message 22 of 29 (209 Views)

Re: Black screen on CAS

Hero

OK. This is currently investigated by the Studio.

 

I have no further trouble shooting availble atm but I might make a Info Request thread for this later. 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 23 of 29 (208 Views)

Re: Black screen on CAS

★★★★ Novice

I just tried on my husband's computer and it worked.

Below is his config log

 

Spoiler

 

=== Application info ===
Name:            Sims4
Version:         
Build:           Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3293 Threading: 3
Adjusted CPU: 4740 RAM: 8173 Adjusted RAM: 7661 Cores: 4
=== Machine info ===
OS version:      Windows 8.1 6.3.9600
OS prod type:    
OS major ver:    6
OS minor ver:    3
OS SP major ver:
OS SP minor ver:
OS is 64Bit:     1
CPU:             GenuineIntel
    Brand:       Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
    Family:      6
    Model:       10
    Cores:       4
    HT:          0
    x64:         1
Memory:          8173MB
Free memory:     6469MB
VA space:        4095MB
User:            
Computer:        
=== Graphics device info ===
Number:          0
Name (driver):   NVIDIA GeForce GTX 770
Name (database): GeForce GTX 770 [Found: 1, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 1184, Board: 1033196e, Chipset: 00a1
Driver:          nvd3dum.dll, Version: 9.18.13.3788, GUID: D7B71E3E-52C4-11CF-1274-3E301CC2C435
Driver version:  3788
Monitor:         \\.\DISPLAY1
Texture memory:  1985MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1920
ResolutionHeight 1080
ResolutionRefresh 60
SceneResolution 3
VisualQuality 5
FullScreen 1
WindowedFullScreen 0
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
TerrainQuality 3
EdgeSmoothing 3
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 2023
ResolutionHeight 1138
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

 

 

Message 24 of 29 (204 Views)

Re: Black screen on CAS

Hero

OK. thanks. Let me get that info from the other user too then.

 

Yours says graphic card not found so that might be an indication. Your husbands one is ok.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 25 of 29 (202 Views)

Re: Black screen on CAS

★★★★ Novice

I have no problems with any other Origin games.

Message 26 of 29 (199 Views)

Re: Black screen on CAS

Hero

The card should handle this demo. I can handle it with my many years old test laptop.

 

Try reinstalling your graphics drivers.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 27 of 29 (196 Views)

Re: Black screen on CAS

★★★★ Novice

I just reinstalled my video drivers and the issue has not be resolved. The config.log file still shows that their was no database found for my video card. It is beginning to sound like the program is having a problem identifying the AMD video cards.

Message 28 of 29 (190 Views)
Highlighted

Re: Black screen on CAS

Hero

Let's wait for the config.log of the other user with the same issue.

 

I tried the demo on my Windows 8 tablet and it doesn't have a recognized card either, yet it works so I don't know.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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