Re: Black bars in gameplay and loading

by mrgh101
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Black bars in gameplay and loading

★★★★★ Newbie

Hi,

I recently downloaded the cats and dogs expansion, and both Sims 4 and windows recently updated. However, the game loads and works but there are black bars flickering on the screen throughout both. I have tried repairing the game several times. My DxDiag is attached.

Thank you Standard smile

 

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Accepted Solution

Re: Black bars in gameplay and loading

Champion (Retired)

Hi @mrgh101

It seems like your graphics card is a bit weak. Your dedicated memory is 112 MB and the requirements for the game is 128 MB.

Cats&Dogs have higher requirements than the base game, so that may have triggered it.

 

Your graphics driver is 2 months old which is not a lot but if you fins an update that's always good.

Also make sure that your graphics settings are set to low quality. You can change your settings a bit and see if it works, like enabling/disabling vsync.

 

Good luck!

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Re: Black bars in gameplay and loading

Champion (Retired)

Hi @mrgh101

It seems like your graphics card is a bit weak. Your dedicated memory is 112 MB and the requirements for the game is 128 MB.

Cats&Dogs have higher requirements than the base game, so that may have triggered it.

 

Your graphics driver is 2 months old which is not a lot but if you fins an update that's always good.

Also make sure that your graphics settings are set to low quality. You can change your settings a bit and see if it works, like enabling/disabling vsync.

 

Good luck!

Message 2 of 3 (251 Views)

Re: Black bars in gameplay and loading

★★★★★ Newbie

Thank you, I updated the graphics and it works now Standard smile

Message 3 of 3 (187 Views)