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Black Screen and Crashing

by sneakybg91
Reply

Original Post

Black Screen and Crashing

[ Edited ]
★★★★ Novice

I have uninstalled and installed the Sims 4 CAS Demo almost 5 times. Every time I click on the game (or try to enter the game via Origin), the screen goes black and suddenly crashes, displaying "The Sims 4 Create a Sims Demo has stopped working..." 

 

I really want to play this demo! HELP!

Message 1 of 6 (202 Views)

Re: [BUG THREAD] The Sims 4 CAS Demo

★★★★ Novice

my dx diag:

 

------------------

System Information

------------------

Time of this report: 8/22/2014, 20:51:25

       Machine name: OWNER-PC

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

           Language: English (Regional Setting: English)

System Manufacturer: TOSHIBA

       System Model: Satellite P745

               BIOS: BIOS Date: 04/27/11 18:44:44 Ver: AMI APTIO 1.40

          Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

             Memory: 6144MB RAM

Available OS Memory: 6050MB RAM

          Page File: 2791MB used, 9308MB available

        Windows Dir: C:\windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

 

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

 

---------------

Display Devices

---------------

          Card name: Intel(R) HD Graphics 3000

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

         Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_FC801179&REV_09

     Display Memory: 1696 MB

   Dedicated Memory: 64 MB

      Shared Memory: 1632 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: SEC3741

        Native Mode: 1366 x 768(p) (59.998Hz)

        Output Type: Internal

        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3517 (English)

     Driver Version: 9.17.10.3517

        DDI Version: 10.1

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 3/20/2014 08:40:48, 12617728 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B78E66-4256-11CF-747F-8ADCB7C2C435}

          Vendor ID: 0x8086

          Device ID: 0x0116

          SubSys ID: 0xFC801179

        Revision ID: 0x0009

 Driver Strong Name: oem46.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3517Tongue outci\ven_8086&dev_0116

     Rank Of Driver: 00E02001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

       D3D9 Overlay: Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

 

-------------

Sound Devices

-------------

            Description: Speakers (Realtek High Definition Audio)

 Default Sound Playback: Yes

 Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FC88&REV_1001

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6305 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 2/9/2011 22:10:04, 2738536 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

 

---------------------

Sound Capture Devices

---------------------

            Description: Microphone (Realtek High Definition Audio)

  Default Sound Capture: Yes

  Default Voice Capture: Yes

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6305 (English)

      Driver Attributes: Final Retail

          Date and Size: 2/9/2011 22:10:04, 2738536 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

 

            Description: Stereo Mix (Realtek High Definition Audio)

  Default Sound Capture: No

  Default Voice Capture: No

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6305 (English)

      Driver Attributes: Final Retail

          Date and Size: 2/9/2011 22:10:04, 2738536 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

 

-------------------

DirectInput Devices

-------------------

      Device Name: Mouse

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

 

      Device Name: Keyboard

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

 

Poll w/ Interrupt: No

 

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1C2D

| Matching Device ID: usb\root_hub20

| Service: usbhub

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: Port_#0001.Hub_#0001

| | Matching Device ID: usb\class_09

| | Service: usbhub

 

----------------

Gameport Devices

----------------

 

Message 2 of 6 (201 Views)

Re: [BUG THREAD] The Sims 4 CAS Demo

★★★★ Novice

-----------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ Synaptics PS/2 Port TouchPad

| Matching Device ID: *tos0300

| Upper Filters: SynTP

| Service: i8042prt

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

 

------------------------

Disk & DVD/CD-ROM Drives

------------------------

      Drive: C:

 Free Space: 225.6 GB

Total Space: 594.5 GB

File System: NTFS

      Model: TOSHIBA MK6476GSXN

 

      Drive: D:

      Model: HL-DT-ST BDDVDRW CT31F

     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

 

--------------

System Devices

--------------

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A

Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_FC301179&REV_B4\3&11583659&0&E5

   Driver: n/a

 

     Name: JMicron PCIe xD Host Controller

Device ID: PCI\VEN_197B&DEV_2394&SUBSYS_FC301179&REV_30\4&E00DC74&0&04E3

   Driver: n/a

 

     Name: Realtek PCIe FE Family Controller

Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FC301179&REV_05\4&1068A457&0&00E0

   Driver: n/a

 

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16

Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_FC301179&REV_B4\3&11583659&0&E3

   Driver: n/a

 

     Name: Renesas Electronics USB 3.0 Host Controller

Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_FC301179&REV_04\4&31F6DD7F&0&00E5

   Driver: n/a

 

     Name: LPC Interface Controller

Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_FC301179&REV_04\3&11583659&0&F8

   Driver: n/a

 

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12

Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_FC301179&REV_B4\3&11583659&0&E1

   Driver: n/a

 

     Name: JMicron PCIe MS Host Controller

Device ID: PCI\VEN_197B&DEV_2393&SUBSYS_FC301179&REV_30\4&E00DC74&0&03E3

   Driver: n/a

 

     Name: Intel(R) Management Engine Interface

Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_FC301179&REV_04\3&11583659&0&B0

   Driver: n/a

 

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10

Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_FC301179&REV_B4\3&11583659&0&E0

   Driver: n/a

 

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_FC301179&REV_04\3&11583659&0&D0

   Driver: n/a

 

     Name: Intel(R) Mobile Express Chipset SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_FC301179&REV_04\3&11583659&0&FA

   Driver: n/a

 

     Name: JMicron PCIe SD/MMC Host Controller

Device ID: PCI\VEN_197B&DEV_2392&SUBSYS_FC301179&REV_30\4&E00DC74&0&00E3

   Driver: n/a

 

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_FC301179&REV_04\3&11583659&0&E8

   Driver: n/a

 

     Name: Intel(R) Centrino(R) Wireless-N 6150

Device ID: PCI\VEN_8086&DEV_0885&SUBSYS_13058086&REV_67\4&200004B7&0&00E1

   Driver: n/a

 

     Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22

Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_FC301179&REV_04\3&11583659&0&FB

   Driver: n/a

 

     Name: Intel(R) HD Graphics 3000

Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_FC801179&REV_09\3&11583659&0&10

   Driver: n/a

 

     Name: JMicron PCIe SD Host Controller

Device ID: PCI\VEN_197B&DEV_2391&SUBSYS_FC301179&REV_30\4&E00DC74&0&02E3

   Driver: n/a

 

     Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_FC301179&REV_04\3&11583659&0&D8

   Driver: n/a

 

     Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0104

Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_FC801179&REV_09\3&11583659&0&00

   Driver: n/a

 

------------------

DirectShow Filters

------------------

 

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109

WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109

WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

HT VideoFrameEater,0x00200000,1,1,HTAVTools1.ax,1.00.0000.0001

RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,16.00.0000.0282

TOSHIBA AAC Decoder,0x00600000,1,1,TosRawAACDecoder.ax,3.00.0000.0005

HT AudioResample,0x00200000,1,0,HTAVTools1.ax,1.00.0000.0001

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426

DS Video Buffer Filter,0x00200000,1,1,DSBuffer_Video.ax,2.00.0029.0000

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

TOSHIBA MP4 Navigator,0x00200000,0,1,MP4NaviFilter.ax,

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

RealPlayer MPEG4 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0000.0282

honestech Deinterlacer,0x00200000,1,1,htdeinterlacer.ax,8.01.0000.0000

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

HT MPEG Video Decoder,0x005fffff,2,1,HTMpegVD.ax,1.03.0004.0016

PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000

HT MPEG Video Decoder (DTV),0x00600000,2,1,HTMpgVDDTV.ax,1.03.0008.0000

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

honestech Mpeg1/2 Recorder Filter,0x00200000,2,0,htmpeg2enc.ax,1.01.0004.0025

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

HT File Source (Async),0x00400000,0,1,HTFileAsync.ax,1.00.0000.0000

MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000

TOSHIBA Audio Rate Converter,0x00200000,1,1,TosARC.ax,2.00.0001.0004

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

TOSHIBA Audio Back Switcher,0x00200000,2,1,TosAudioBackSwitcher.ax,

TOSHIBA DVD Navigator,0x00200000,0,3,tdvdnavi.ax,1.00.0000.0071

HT MPEG Audio Decoder (DTV),0x00600000,1,1,HTMpgADDTV.ax,1.06.0006.0000

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

MainConcept Network Renderer,0x00200000,1,0,mc_net_renderer_ds.ax,8.00.0000.43134

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

TOSHIBA Progress Monitor,0x00200000,1,1,TProgMon.ax,1.00.0001.0209

TOSHIBA WAV Converter,0x00200000,0,0,TWavConv.ax,1.00.0000.0315

File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

TOSHIBA DVD VR Navigator,0x00200000,0,3,tvrnavi.ax,1.00.0000.0001

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

HT BufferFilter,0x00200000,1,1,HTAVTools1.ax,1.00.0000.0001

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

PGTimeStamp,0x00200000,1,1,PGTimeFilter.dll,2.00.0000.0010

RealPlayer MP3 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0000.0282

TOSHIBA Audio Front Switcher,0x00200000,1,2,TosAudioFrontSwitcher.ax,

Intel® Mux Renderer,0x00200000,2,0,IntelMux.dll,2.00.0029.0000

HT MpgSplit,0x005fffff,1,2,HTMpgSplit.ax,1.05.0015.0000

WAV Dest,0x00000000,0,0,,

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

Intel® Media SDK MPEG-2 Muxer,0x00200000,1,1,imc_mp2_mux_ds.dll,1.10.0012.0025

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,16.00.0000.0282

Intel® Media SDK AAC Encoder,0x00200000,1,1,imc_aac_enc_ds.dll,1.10.0012.0025

TOSHIBA DualMono,0x00200000,1,1,TosDualMono.ax,2.00.0001.0000

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713

RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,16.00.0000.0282

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

MainConcept MPEG Multiplexer-Plus,0x00200000,1,1,mcmpeg2mux.ax,7.06.0000.35746

WD Audio Filter,0x00200000,0,1,WDAudioFilter.dll,2.00.0029.0000

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

Intel® Network Renderer,0x00200000,1,0,IntelNet.dll,

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

Honestech StillCapture,0x00200000,1,0,HTStillCap.ax,1.05.0001.0000

Honestech Video Invert Filter,0x00200000,1,1,ht_invert.ax,1.01.0000.0000

TOSHIBA Audio Decoder DVD,0x00200000,1,1,TosAudDecL.ax,2.00.0001.0007

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

TOSHIBA MP4-SD Navigator,0x00200000,0,1,MP4NaviFilter.ax,

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

WDSource Filter,0x00200000,0,1,WDSourceFilter.dll,2.00.0029.0000

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

Intel®WiDi H264 encoder,0x00200000,1,1,h264_enc_filter.dll,

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

 

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

Video Compressors:

Ligos MPEG-2 Encoder (Intel) v1.9-MT,0x00000000,1,1,LigosDMOVid.dll,2.00.0029.0000

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

VMnc v2,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

 

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

 

Audio Capture Sources:

Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

Stereo Mix (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

 

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

 

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

 

WDM Streaming Capture Devices:

Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

TOSHIBA Web Camera - MP,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

 

WDM Streaming Rendering Devices:

Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

 

Video Capture Sources:

TOSHIBA Web Camera - MP,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

 

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

 

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

 

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

 

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

Audio Renderers:

Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

 

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

  Quality Flags: 2576

    Enabled:

    Force throttling

    Allow half deinterlace

    Allow scaling

    Decode Power Usage: 100

  Balanced Flags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 50

  PowerFlags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 0

Message 3 of 6 (200 Views)

Re: Black Screen and Crashing

Hero

@sneakybg91 Split your posts since this is a technical issue and not a bug

 

 

Could you post this info: 

 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 6 (172 Views)

Re: Black Screen and Crashing

★★★★ Novice

Source
The Sims™ 4 Create A Sim Demo

Summary
Stopped working

Date
‎8/‎25/‎2014 9:26 AM

Status
Not reported

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

Problem signature
Problem Event Name: BEX
Application Name: TS4CAS.exe
Application Version: 1.0.233.190
Application Timestamp: 02003040
Fault Module Name: Pehook.DLL_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4c9314e4
Exception Offset: 10005d20
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0022
Additional Information 2: 00221e6e93c60894083fbca32734f91a
Additional Information 3: bfc0
Additional Information 4: bfc026b9e10bc76eee9c1059e86713a4

 

Message 5 of 6 (148 Views)

Re: Black Screen and Crashing

Hero

Pehook.DLL comes with a Backup Manager developed by Nti Corporation. Do you have that program ?

 

If so, I would either make sure it's not active when you load the game or reinstall it.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 6 (140 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
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Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

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Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help