March 2021
It says I am online in Origin and then when I try to start the game it is telling me I am offline and that I need to go online to activate the game. I AM ONLINE!!! Does anyone know what the problem is? See below for picture of error.
Solved! Go to Solution.
March 2021
I think the problem was with my installation of windows because when I went through the process of windows for the first time since receiving my PC from the repair center, I was unable to login into my Microsoft account. I think something was wrong with the installation of windows that the repair center did because when I reformatted the hard drive and reinstalled windows everything worked fine. The game is working for me now. Thanks for your help!
March 2021
@cc4sims Try clearing Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, do a clean uninstall and reinstall of Origin:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
March 2021
None of that worked.
March 2021
@cc4sims What kind of connection are you using for internet? Can you try a different one? For example, maybe you can switch to wifi from ethernet, or vice versa, or if you only have wifi, try using your mobile phone as a local hotspot. Make sure it's using data, not your home network.
If that doesn't help, please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
March 2021
I downloaded the game on my husband's laptop and it loaded just fine, so it is not our wifi. I just got this PC back from a warranty repair , they had to replace the motherboard so they had to reinstall windows. This PC is only about four months old and it is a gaming PC. My game worked fine when I first received the PC.
March 2021
@cc4sims If you have a third-party antivirus installed on this computer, try disabling it, temporarily, to see whether it helps. If it does, I'm not suggesting you leave the antivirus disabled, just that some settings need to be changed.
If that doesn't help, please try playing in a new Windows admin user account on your computer. You'll still be able to sign into your existing Origin account, and you shouldn't need to redownload anything. But please don't open any other apps or sync with any other services.
March 2021
I think the problem was with my installation of windows because when I went through the process of windows for the first time since receiving my PC from the repair center, I was unable to login into my Microsoft account. I think something was wrong with the installation of windows that the repair center did because when I reformatted the hard drive and reinstalled windows everything worked fine. The game is working for me now. Thanks for your help!
June 2021
I am having this issue after having my pc repaired as well. I am going to try reinstalling windows and if this works you are a LIFESAVER!!
June 2021
It worked!! Thank you so much for posting your solution or I would still be going around in circles!