Application TS4.exe has been blocked from accessing graphics hardware

[xshaynasmickx]

EXACT PROBLEM WITH MY GAME!! So irritating..

[Ages6AndUp]

so there is nothing that can be done except for buying a whole new computer..? 

[Alza974]

I don't think we need to buy a new computer.

We just need EA to fix the game...

[xshaynasmickx]

Exactly I've posted this on a lot of different sites and so many people have been having the same problem. I did almost everything I could to fix it. Upset I wasted my money

[crinrict]

Hi @xshaynasmickx

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[xan9292]

Owen -

[crinrict]

I'm afraid your computer is too low in specs. The processor doesn't fulfill minimum requirements.

Do you just get the error when you have Cats & Dogs installed or also on the patch ?

[Skriegs335]

We all seem to get it only in Cats and Dogs and more specifically when creating a dog.

[crinrict]

Yeah, then it's because of the upped specs. You can't play the game on that computer

[DanielleRRoynon]

I have also had this problem,  I just got off the phone with someone very helpful at EA and they told me that if enough people have this problem that perhaps EA will do something to fix this in the next patch.