All my sims 4 progress has disappeared? [ Edited ]

[hannahstory]

Product: The Sims 4
Platform:PC
I want to talk about something you don't mention above:
How accessible is the current experience? It's useless to me
Summarize what in the product is difficult to use. Everything in my sims 4 game including all my saved games have disappeared. I had turned on my script mods to try and download a mod but when I rejoined the game after restarting it, all my packs showed up on my screen like they do when you just got them, and then I looked and all my games and things in my library were gone. Also my regular mods aren't showing up on there either even though I have mods on too.
How is this making it more difficult? Yes because now everything I have done since playing the sims is gone and I cant play it.
How can we reproduce this experience? By restoring all of my lost progress.

‌

Product: The Sims 4
Platform:PC
I want to talk about something you don't mention above:
How accessible is the current experience? It's useless to me
Summarize what in the product is difficult to use. Everything in my sims 4 game including all my saved games have disappeared. I had turned on my script mods to try and download a mod but when I rejoined the game after restarting it, all my packs showed up on my screen like they do when you just got them, and then I looked and all my games and things in my library were gone. Also my regular mods aren't showing up on there either even though I have mods on too.
How is this making it more difficult? Yes because now everything I have done since playing the sims is gone and I cant play it.
How can we reproduce this experience? By restoring all of my lost progress.

‌

Product: The Sims 4
Platform:PC
I want to talk about something you don't mention above:
How accessible is the current experience? It's useless to me
Summarize what in the product is difficult to use. Everything in my sims 4 game including all my saved games have disappeared. I had turned on my script mods to try and download a mod but when I rejoined the game after restarting it, all my packs showed up on my screen like they do when you just got them, and then I looked and all my games and things in my library were gone. Also my regular mods aren't showing up on there either even though I have mods on too.
How is this making it more difficult? Yes because now everything I have done since playing the sims is gone and I cant play it.
How can we reproduce this experience? By restoring all of my lost progress.

‌

Please restore all the progress from my game including all saved games I had, mods showing up, and things I had in my library.

[holger1405]

@hannahstory 

I moved your thread to the Sims 4 board.

[crinrict]

Hi @hannahstory 

sounds like the game is using a different user folder now. Often happens if the game decides to use oneDrive

Here's instructions how to find out which folder your game uses: https://sims4.crinrict.com/en/2018/07/how-to-find-your-user-folder/

Once you know, you can either turn off oneDrive (if it's there) or just c/p all your old content to that new folder it's using now.