After being asked to change to 64bit the game wont load

[dawntudor]

I have a brand new laptop, which is 64bit. EA dont support 32bit now, so asked me to download legacy edition. Now I realise my laptop is already 64bit, but now I cant load my game. I get this message: There was a problem while updating your game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update. Help!! Thank you  

[kreatora]

@dawntudor

I guess you downloaded the Legacy Edition unnecessarily.
Probably the antivirus program you are using has blocked the file running the game in the 64-bit version.
Please turn off any antivirus program that you downloaded from the Internet. (Avast, AVG, Sophos, Kaspersky or similar)
Then uninstall the whole game via Origin (right-click on the TS4 cover - option: Uninstall "
Now download the game again - without the Legacy Edition and try to run it.

I don't work for EA

[dawntudor]

Thats brilliant, I will try this, thanks very much Dawn

[dawntudor]

Oh dear... so within Origin its trying to fanalize TS4 but keeps coming up with error - There was a problem while updating your game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update. Not sure how to get out of this..... sorry  

[kreatora]

@dawntudor


Try to clean the Origin Cache:
http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/
And if that doesn't work try a clean boot:
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/