Help us improve Answers HQ! Take Survey No, Thanks

Re: AVAST Firewall is blocking Sims 4 Gallery despite exception rules

by reikacitro
Reply

Original Post

Accepted Solution

AVAST Firewall is blocking Sims 4 Gallery despite exception rules

★★★★ Novice

Hi guys,

 

I'm hoping someone here will be able to help me:

 

Since one of the updates in December or even earlier I can't log in to the gallery anymore. It says that I am offline and can't connect. 

 

I have tried everything from deleting the cache files, starting a completely new game without CC, etc. 

 

Nothing helped, except deactivating my AVAST Firewall completely. Just adding exceptions for everything related to Sims4 or Origin didn't help at all. 

 

Naturally, I don't want to turn my Firewall off for hours while playing Sims4, so what can I do?

 

I would be really grateful for suggestions!

 

Thank you and kind regards,

 

reikacitro

Message 1 of 3 (104 Views)

Accepted Solution
Highlighted

Re: AVAST Firewall is blocking Sims 4 Gallery despite exception rules

★★★★ Novice

Thank you for the suggestion - to be honest, this didn't even occur to me due to the fact, that there are so many bug reports regarding the gallery out there which could be solved by altering sth with Origin or the game itself.  

 

I was actually able to solve the problem now by uninstalling and reinstalling AVAST and adding all the exception rules for Origin and Sims4 to the firewall manually BEFORE starting the game for the first time.

 

Maybe this will help someone else with the same problem as well. 

 

 

View in thread

Message 3 of 3 (57 Views)

All Replies

Re: AVAST Firewall is blocking Sims 4 Gallery despite exception rules

★★★★★ Pro

You should contact support at Avast for help with their product.

Message 2 of 3 (92 Views)
Highlighted

Re: AVAST Firewall is blocking Sims 4 Gallery despite exception rules

★★★★ Novice

Thank you for the suggestion - to be honest, this didn't even occur to me due to the fact, that there are so many bug reports regarding the gallery out there which could be solved by altering sth with Origin or the game itself.  

 

I was actually able to solve the problem now by uninstalling and reinstalling AVAST and adding all the exception rules for Origin and Sims4 to the firewall manually BEFORE starting the game for the first time.

 

Maybe this will help someone else with the same problem as well. 

 

 

Message 3 of 3 (58 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help