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ACCESS_VIOLATION writing address 0x00000000

by TheRetardedKidMF
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Original Post

ACCESS_VIOLATION writing address 0x00000000

★★★ Novice

wanted to play Sims 3 since it's been awhile when I played on my old laptop but it kept crashing so I kinda just gave up on it. It was a crappy laptop so I thought that was the problem since I had all the content and that put a strain on the CPU and GPU. But now I have a good PC and got Sims 3 downloaded but it crashes before I can even start a new game, I have the crash log, maybe someone could help me out.

 

 

[System info]
Computer name: DESKTOP-GH4VCPQ
Computer DNS name: DESKTOP-GH4VCPQ
User name: ahhhb
EA_PLATFORM: Windows on X86
OS name: Windows Vista
OS version number: 6.1.7600
OS service pack:
Debugger present: no
CPU count: 8
Processor type: x86
Processor level: 6
Processor revision: 40461
Memory load: 47%
Total physical memory: 16210 Mb
Available physical memory: 8500 Mb
Total page file memory: 19026 Mb
Available page file memory: 4244 Mb
Total virtual memory: 4095 Mb
Free virtual memory: 66 Mb

 

 

[Exception info]
date: 2021-07-28
time: 21.33.03
type: ACCESS_VIOLATION writing address 0x00000000
address: 0x62ab73d0 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_d08f9da24428a513\MSVCR80.dll":0x0001:0x000163d0

 

[Call stack]
C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_d08f9da24428a513\MSVCR80.dll
0x62ab73d0

C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_d08f9da24428a513\MSVCR80.dll
0x62ab7476

D:\Steam\steamapps\common\Sims\Game\Bin\TS3W.exe
0x004defcf

D:\Steam\steamapps\common\Sims\Game\Bin\TS3W.exe
0x008b4595

 

 

it also says that I'm running on Vista which I am not, I'm running on windows 10, a bit odd.

Message 1 of 4 (233 Views)

Re: ACCESS_VIOLATION writing address 0x00000000

@TheRetardedKidMF  The issue is clear from the crash log:

 

Total virtual memory: 4095 Mb
Free virtual memory: 66 Mb

The word "virtual" here is a misnomer: the log is referencing the memory Sims 3 can use.  It's a 32-bit app, so 4 GB is the limit, and somehow it used almost all of that just trying to load.

 

Have you added any mods or custom content?  If so, please move the entire Sims 3 folder out of Documents\Electronic Arts and onto yoru desktop.  If you've tweaked any game files, please undo the change(s), or else use Steam's repair function (Settings > Properties > Local Files > Verify the integrity of the local files).  The game should run fine on Steam out of the box, so to speak, other than the need to manually limit in-game framerates on anything resembling a gaming graphics card.  Let me know if you need help with that.

 

If the above doesn't make a difference, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

The crash log lists Windows Vista because it hasn't been updated in a very long time, since long before Windows 10 existed.  It's not indicative of a problem.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 4 (216 Views)

Re: ACCESS_VIOLATION writing address 0x00000000

[ Edited ]
★★★ Novice

Nope, no custom content, just the base game and all of the addons. Tried Steam's "verify integrity" option but it didn't find any files missing.

 

I have the DxDiag report linked if you want to check it out.

 

 

Message 3 of 4 (202 Views)

Re: ACCESS_VIOLATION writing address 0x00000000

@TheRetardedKidMF  Both of your hard drives are pretty low on space, although that shouldn't cause this particular error; it's just something to keep an eye on.  Your computer's page file was also being heavily used when you ran the dxdiag and when Sims 3 generated that crash log, so you might have some extra junk running in the background that isn't helping.

 

First though, try uninstalling and reinstalling VC++ 2005, which Sims 3 uses.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on the 2005 x86 version, and uninstall.  (Don't touch any other versions.)  Then download and install a new copy from Microsoft:

 

https://www.microsoft.com/en-us/download/details.aspx?id=26347

 

Restart after it installs.

 

If that doesn't help, try playing in a clean boot:

 

https://www.windowscentral.com/how-clean-boot-windows-10

 

When you restart, go through the Task Manager's background processes list and shut down anything that doesn't need to be running.  Some programs will still be active in a clean boot; I don't know whether all the Dell/Alienware support apps would be, but if so, they're definitely on the list of "doesn't need to be running."  You can guess a bit too: if you accidentally kill a critical process and it doesn't restart itself, just reboot your computer.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 4 (187 Views)
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