Help us improve Answers HQ! Take Survey No, Thanks

Re: ACCESS_VIOLATION in d3d9.dll (Steam)

by igazor

Original Post

ACCESS_VIOLATION in d3d9.dll (Steam)

[ Edited ]
★★★ Newbie

the game is constantly crashing when I'm playing (Windows 10 64 Bit).
The log says:


App path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 3\Game\Bin\TS3W.exe


type: ACCESS_VIOLATION reading address 0xeb5b592d

address: 0x62b09096 "C:\WINDOWS\SYSTEM32\d3d9.dll":0x0001:0x00118096


[Call stack]




C:\Program Files (x86)\Steam\steamapps\common\The Sims 3\Game\Bin\TS3W.exe



[Instruction data]

62b09016 => DasmX86Dll.dll not found.


Someone on the Steam Forum said:

The d3d9.dll error if recurring usually indicates that either DirectX 9 needs to be reinstalled or there is a broken alias (shortcut) to it in the game files that needs to be resolved. I wouldn't know if this is a Steam install specific issue although others on various versions of Windows get this too.


I already installed DirectX 9. How can I repair the broken alias?
Furthermore, I used memtest, to test my RAM...

Message 1 of 5 (504 Views)

Betreff: ACCESS_VIOLATION in d3d9.dll (Steam)

Hi @VincentVanVegan


I moved your topic to the English-speaking forum



Stay healty!
Bleibt Gesund!
I don't work for EA - I'm just only help other users . Cheers Liz

Message 2 of 5 (469 Views)

Re: ACCESS_VIOLATION in d3d9.dll (Steam)

@VincentVanVegan  I believe what the "someone" on the Steam forums is saying is that after installing (or reinstalling) DirectX 9, there may be a leftover alias in TS3's program files pointing to the old version, or to nowhere.


To be honest, though, I'm not sure exactly which alias needs to be replaced.  This is what my DirectX folder looks like inside the program files:

DirectX folder.png


Does it look the same for you, both in terms of the files present and their sizes?  My best guess would be that running DXSETUP should repair the issue.  Other than that, I have to admit I'm not quite wrapping my head around this issue; maybe it's the late hour.  Perhaps @roberta591 will be able to give you better guidance, or I can ask around in a few hours.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 5 (456 Views)

Re: ACCESS_VIOLATION in d3d9.dll (Steam)

@VincentVanVegan  Windows 10 will not work with a DirectX 9 download. Windows 10 comes with DirectX 12 and is backwards compatible to previous versions of DirectX. What is the version of your game - lower left in the launcher? Does dxdiag run with out error? Are your video drivers up to date? Do you have expansion packs?


I do not work for EA or associated with EA other then helping other users in the forums.
Message 4 of 5 (441 Views)

Re: ACCESS_VIOLATION in d3d9.dll (Steam)

[ Edited ]
★★★★★ Guide

The OP is on a Steam install, therefore their patch level is 1.67.


By the way, I am the "someone" who tried to explain what the error was and suggested they post over here. Sorry that I couldn't provide a more complete solution at the time. But I note that since then another helper on the Steam forums also suggested running the DXSETUP from within the game's program files just as puzzlezaddict did. If that really doesn't do the trick or if Win 10 remains unhappy with that, I think we'll have to leave things in roberta591's capable hands.

Message 5 of 5 (438 Views)
Twitter Stream