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2020 Gallery Items Won't Show (red crosses)

by EmmyFTW
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2020 Gallery Items Won't Show (red crosses)

★★★ Novice

23rd June 2020 | SINCE RECENT "ECO LIVING" PATCH Version 2, The Gallery Items do not appear.  I'VE TRIED EVERYTHING! PLS HELP! The Gallery Items do not appear after buffering, only Red Crosses.  The Default Items (Houses by Maxis) are the only items that appear.  I may see one/two gallery items show up but majority have big red cross over these.  I've tried the following; 

 

  • Restarted my PC 
  • Removed CC 
  • Removed Cache Folder
  • Removed the entire "THe Sims 4" Folder and Played the Game - still no luck
  • Repaired the Game
  • Updated Origin
  • Updated with Recent Patch 
  • Turned Off Fire wall. 

I'm out of ideas, someone please help! 

Message 1 of 6 (229 Views)
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Re: 2020 Gallery Items Won't Show (red crosses)

Community Manager

@EmmyFTW 

 

Temporarily disable any antivirus/antimalware software and check if that has an effect on your issue.

 

Thanks.

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Message 2 of 6 (194 Views)
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Re: 2020 Gallery Items Won't Show (red crosses)

[ Edited ]
★★★ Novice

@EA_BarryTried, Doesn't Work. Please could you look into this further? 

Message 3 of 6 (160 Views)
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Re: 2020 Gallery Items Won't Show (red crosses)

★★★ Novice

NOPE Still Doesnt Work!  Why would this be a anti-virus issue if we never had this problem with the Gallery before?  Can you please fix this? I'm sure I'm not the only one with this issue. It occurred after the second patch for eco-living.  

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Re: 2020 Gallery Items Won't Show (red crosses)

★★ Novice
@EmmyFTW I have the same issue, uninstalled my game and all and it still didn’t work, I’ve done all that you’ve done and nothing. Mine didn’t start until I updated for the new game pack.
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Re: 2020 Gallery Items Won't Show (red crosses)

★★ Novice
@EA_Barry I’m having the same issue but mine didn’t start until after I updated for the new game pack.
Message 6 of 6 (88 Views)
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