2 game keys, but only one works. Can I have a replacement

[Breezy2k]

I purchased my own version of the sims during a digital Origin sale and only got a serial number. When I registered for the Sims' site orginally, it never worked to unlock and register my game on the site.  Later, I got another one through a Humble Bundle sale and got an actual game key.  I used that key to fininally register for the Sims' site. But, since I legally have 2 games, I wanted to give one to my sister to register.  How can I get another key to replace the one that doesn't register?

Thanks!

[roberta591]

What happens when your sister tries to enter the code that doesn't work?

[Breezy2k]

Sorry clicked "choose as answer" by mistake.  

She installed it with no problem. I think she just downloaded it from my account, though. I can't remember where in the installation process that you had to enter the number.

[crinrict]

I revoked the solution for you. For next time, you can do it yourself by clicking on the options menu of the post and choosing: not the solution

I think it's best to contact a game advisor. They can check if it really never registered

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page