Hi! I am having a continuous problem with my sims game after the patch update and the Sims 4 Seasons download. Every time I open my save for the family I am playing, it takes a while to load and I get a pop-up that says: "Game failed to load. Error code 102:c4caa9ed:eeb17472. It is recommended that you relaunch the game." I deleted a lot of CC from my game and I cleared the cache as well as delete the game and redownload it. At one point it stopped appearing and my game was fine. However, when holidays came and I planned an event the same message would appear. I don't know if I should delete the save and start over. I'm a bit afraid to do that because I'm worried that the error code would appear again.
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June 2018 - last edited June 2018
Have you cleared your game cache and deleted the localthumbcache.package from the Sims 4 folder? Then try the game again.
How to Delete Cache Files
Please start your own thread and describe your problem in more detail. Also attach a DxDiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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