Help us improve Answers HQ! Take Survey No, Thanks

Re: why will my mac not run the sims 4

by Tremayne4260
Reply

Original Post

Highlighted
Accepted Solution

why will my mac not run the sims 4

★★★ Newbie

hello!

 

i need help for the sims 4 my mac have origin but it just keep saying that it is prepares.

what do i do i cant not get it on my macbook i have all the room it need to run but it not do it.

Message 1 of 4 (320 Views)

Accepted Solution
Highlighted

Re: why will my mac not run the sims 4

@Cleamusen  Please run the Origin reset tool for macs:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Then restart your computer, and try downloading again.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

View in thread

Message 3 of 4 (295 Views)

All Replies
Highlighted

Re: why will my mac not run the sims 4

Champion

@Cleamusen , what version of the Mac OS are you currently running? If you are running Mojave, you need to make sure that Origin In Game is turned off. If this does not solve your problem, I have attached a link below to the most common issues Mac users experience with Origin (either downloading and installing it or getting it to run).

 

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371659...

 

Please keep us updated.

***Please note that I am a player like you and not an employee of EA.***
Message 2 of 4 (304 Views)
Highlighted

Re: why will my mac not run the sims 4

@Cleamusen  Please run the Origin reset tool for macs:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Then restart your computer, and try downloading again.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 4 (296 Views)
Highlighted

Re: why will my mac not run the sims 4

★★★ Newbie
i am in thanks fore the help!
you all was a help!
:DDDD
Message 4 of 4 (208 Views)
Twitter Stream