why can't I get the ea folder even though I repaired the game

[Jbearxbaby]

So I was having trouble with the game so I decide that I was going to delete all my mods from the game so I did that so then I decide that I wanted new cc so when I went to the documents to go download cc and the ea folder wasn't there so I went to repair my game and I could still play the game but once again there was no ea folder so I went to the finder app to look up the ea folder I found it but it says something about a license and its labeled the ea services.What do I do because I haven't been able to play in a month😭

[Bluebellflora · Accepted solution]

@Jbearxbaby 

A Finder/Spotlight search does not find the Sims 4 folder if it is in the correct location, Documents > Electronic Arts, because it is hidden from search results.

We can search another way. Please open Terminal and copy and paste the following command then hit Enter/Return:

find ~ -type d -name "*The Sims 4*" 2>/dev/null

After a little while it will return the results of the search. Please copy and paste the results in a post here.

[Bluebellflora · Accepted solution]

@Jbearxbaby 

A Finder/Spotlight search does not find the Sims 4 folder if it is in the correct location, Documents > Electronic Arts, because it is hidden from search results.

We can search another way. Please open Terminal and copy and paste the following command then hit Enter/Return:

find ~ -type d -name "*The Sims 4*" 2>/dev/null

After a little while it will return the results of the search. Please copy and paste the results in a post here.

[Jbearxbaby]

how will I know that the terminal sent the results

[Bluebellflora]

@Jbearxbaby

It will show the command prompt again after returning all the results. The command prompt is the bit showing your user name and device name where you paste the search I put above.

[Jbearxbaby]

@Bluebellflora Last login: Mon Jul 5 19:42:16 on console
namee@namee-iMac ~ % find ~ -type d -name "*The Sims 4*" 2>/dev/null
/Users/namee/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4
/Users/namee/Applications/The Sims 4 Packs
/Users/namee/Applications/The Sims 4.app
/Users/namee/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app
/Userscnamee/Documents/Electronic Arts/The Sims 4
namee@namee-iMac ~ % this is all it says I dont understand

[Bluebellflora]

@Jbearxbaby 

Very helpful thanks

Did you copy and paste it all or retype it? This bit in bold is odd:

/Userscnamee/Documents/Electronic Arts/The Sims 4

as you can see there is no / between Users and namee, instead there is a c. It should be /Users/namee/Documents/Electronic Arts/The Sims 4. 

Please run the search again and make sure to copy and paste the results.

You also have an archived Sims folder from when you had iCloud Drive enabled:

/Users/namee/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

The game won't look there for saves etc. when it loads but you may have old content in there.

[Jbearxbaby]

@Bluebellflora marleewoheel@Marlees-iMac ~ % find ~ -type d -name "*The Sims 4*" 2>/dev/null
/Users/marleewoheel/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4
/Users/marleewoheel/Applications/The Sims 4 Packs
/Users/marleewoheel/Applications/The Sims 4.app
/Users/marleewoheel/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app
/Users/marleewoheel/Documents/Electronic Arts/The Sims 4
marleewoheel@Marlees-iMac ~ %
that's the one but I was on vacation sorry

[Bluebellflora]

@Jbearxbaby 

Thanks. You have a Sims 4 folder in the correct location:

/Users/marleewoheel/Documents/Electronic Arts/The Sims 4

and one from a previous iCloud Drive set up here:

/Users/marleewoheel/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

You just need to look in those locations.

[Jbearxbaby]

@Bluebellflora I still dont see it

[Bluebellflora]

@Jbearxbaby

Please take a screenshot in those locations and post it here. Make sure you have the file path showing in the bottom of the finder window https://support.apple.com/en-gb/guide/mac-help/mchlp1774/mac