@gbrielmoravia You can contact EA support, they may or may not be able to help you depending on the rep's experience. You could try talking to a couple different people there if the first person can't help you.
I'm quite confused. How come some of you get the new Sims 3 64-bit & metal release through support and most of us not? I've spoken to 2 agents and both told me there is no such thing as manually adding someone.