Help us improve Answers HQ! Take Survey No, Thanks

sims won't turn on

by Simlish777
Reply

Original Post

Accepted Solution

sims won't turn on

★★★★ Novice

Recently, my game updated to the winter update. I turned the computer off by accident while so, pausing the update. I'm not sure whether the two things were related, but now my game won't open, stopping at the black screen. I have reported it to Apple, just waiting for a response.

 

Message 1 of 3 (97 Views)

Accepted Solution

Re: sims won't turn on

[ Edited ]
★ Expert

Apple do not sell the Sims so reporting to them will not help. Contacting EA support more likely would.

Rightclick the Sims 4 in Origin and select repair.

Also if you have Mods or CC you need to remove them and look for updates.

View in thread

Message 2 of 3 (86 Views)

All Replies

Re: sims won't turn on

[ Edited ]
★ Expert

Apple do not sell the Sims so reporting to them will not help. Contacting EA support more likely would.

Rightclick the Sims 4 in Origin and select repair.

Also if you have Mods or CC you need to remove them and look for updates.

Message 2 of 3 (87 Views)

Re: sims won't turn on

Hero

Hi @Simlish777

 

moved this to the mac forum.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 3 of 3 (69 Views)
sims-all-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

ts4-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ts4-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help