sims will not open on my mac

[AnabyTribe2646]

my sims 4 isn't working. I realized this when I was about to open the game but it told me I had played for zero hours even though I've been playing for almost a year so I tried to open it but I couldn't I have now tried safe booting, clearing cache, and reinstalling please help😩😣😖

[puzzlezaddict]

@AnabyTribe2646Are you sure you uninstalled and reinstalled the game properly?  Please check this post for more details:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/508...

The first thing to try is moving your TS4 folder in Documents (not just pieces, the entire thing) to the desktop.  Then try to launch the game again.  This will generate a new folder with no content.  If you can play for a bit, you can start moving content from your old folder into the new one, a bit at a time.

If this doesn't help, or you don't have a TS4 folder in Documents anymore, you can try running the Origin reset tool for macs.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

You might need to uninstall and reinstall Origin completely, which is a bit more complicated than uninstalling TS4.

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

If you're still having trouble, you can disable Origin in-game.

https://bluebellflora.com/2017/12/23/disable-origin-in-game/

The hours played issue has been around for a while, but I don't think it's a real problem in and of itself.  You can read this thread if you're curious:

https://answers.ea.com/t5/The-Sims-Mac/Origin-quot-Hours-Played-quot-and-quot-Last-Played-quot-not/m...

[AnabyTribe2646]

thank you I will try and see what happens

[Bluebellflora]

@AnabyTribe2646

Did any of @puzzlezaddict's suggestions work for you?

You can ignore Origin not updating the hours you've played, it's a bug which doesn't affect gameplay at all.