February 2019
My sims 4 on mac won't open. When i try to open it this message pops up:
Unable to start:
Initialization error at start up.
[135dec40:90f690cf:00000075:495f32a0]
I´ve tried everything, re installed origin, re start my mac, repair the game in origin, update the game - so what to do?
February 2019
we have the same problem - spent 10hrs on the help desk chat plus phone and game still not working for 2 weeks.
February 2019
Have you disabled Origin in-game?
Moved out your entire Sims 4 folder from Documents > Electronic Arts then launched the game so a new, clean folder is created?
February 2019
Yes i have tried that too, and it doesn’t work.
February 2019
Ok. Could you create a new user account on your Mac and see if the game launches in that account?
February 2019
How do i do that? And will SIMS be on the new account?
February 2019
Apple’s website is very helpful when you need operating system help - https://support.apple.com/kb/PH25796?locale=en_GB
February 2019
It didn’t work when i made a new user on the Mac.. anything else i can try?