sims 4 won't open mac

[elisebratland01]

My sims 4 on mac won't open. When i try to open it this message pops up:

Unable to start:

Initialization error at start up.

[135dec40:90f690cf:00000075:495f32a0]

I´ve tried everything, re installed origin, re start my mac, repair the game in origin, update the game - so what to do?

[LLLL4SLJL]

we have the same problem - spent 10hrs on the help desk chat plus phone and game still not working for 2 weeks.

[Bluebellflora]

@LLLL4SLJL @elisebratland01 

Have you disabled Origin in-game? 

Moved out your entire Sims 4 folder from Documents > Electronic Arts then launched the game so a new, clean folder is created?

[elisebratland01]

Yes i have tried that too, and it doesn’t work.

[Bluebellflora]

@elisebratland01 @LLLL4SLJL 

Ok. Could you create a new user account on your Mac and see if the game launches in that account?

[elisebratland01]

How do i do that? And will SIMS be on the new account?

[Bluebellflora]

@elisebratland01 

Apple’s website is very helpful when you need operating system help - https://support.apple.com/kb/PH25796?locale=en_GB

[elisebratland01]

It didn’t work when i made a new user on the Mac.. anything else i can try?