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Re: sims 4 won’t download

by roberta591
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sims 4 won’t download

[ Edited ]
★ Novice

so the other day i downloaded my sims onto my laptop and bought two game packs and realized i can’t  download them onto my desk top where i originally bought sims from. i looked it up and it said i had to reinstall sims so i uninstalled and reinstalled it but every time i try to download it it says “download error check your wifi or try again later” this has happened for two days. i just want to play sims please 

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Re: sims 4 won’t download

@shooshoo135

 

There are two significant Origin issues affecting Mac users at the moment, the Helper Tool loop - https://answers.ea.com/t5/Technical-Issues/Mac-Permission-to-install-Helper-Tool-error-2018/m-p/6948... and the game library/install issue affecting Yosemite users - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245

 

If you’re running Yosemite please upgrade to a later version of macOS, it should fix the issue Standard smile



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Re: sims 4 won’t download

@shooshoo135  Is your computer a pc or mac? Are you using any third party antivirus or ad blocker software? Do you have Origin working?

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I do not work for EA or associated with EA other then helping other users in the forums.
Message 2 of 6 (496 Views)
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Re: sims 4 won’t download

★ Novice

it’s a mac and i keep quitting origin and it tells me install helper which i’m clicking on and it seems to work ok but it won’t download sims

Message 3 of 6 (490 Views)
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Re: sims 4 won’t download

Hero

Hi @shooshoo135

 

moved your post to the mac forum for better help.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 4 of 6 (470 Views)
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Re: sims 4 won’t download

[ Edited ]
★★★ Novice

Have you uninstalled and reinstalled origin and what does it say in your download manager? @shooshoo135

Message 5 of 6 (464 Views)
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Re: sims 4 won’t download

@shooshoo135

 

There are two significant Origin issues affecting Mac users at the moment, the Helper Tool loop - https://answers.ea.com/t5/Technical-Issues/Mac-Permission-to-install-Helper-Tool-error-2018/m-p/6948... and the game library/install issue affecting Yosemite users - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245

 

If you’re running Yosemite please upgrade to a later version of macOS, it should fix the issue Standard smile



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 6 (491 Views)
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