sims 4 save data and mods missing

[edieccook]

Hi,

So I updated my sims 4 recently, which caused it to stop working due to 'missing data'. 

Long story short, after a while I was able to get it to start working again, but when I finally went back onto my sims 4 home screen all my mods and save data were nowhere to be found!

I checked my sims 4 folder in my Electronic Arts folder and all the data still seemed to be there so I am unsure as to why it isn't showing up in my game.

I would really appreciate some help please, I had spent a lot of time and effort on my game.

Thank you! 

[Bluebellflora · Accepted solution]

@edieccook

Don’t thank me yet, we need to get you back in your game first

Could you go into Documents > Electronic Arts and move the Sims 4 Legacy Edition folder to your desktop then relaunch the game. Set up a household then save your game and quit. Go back into Documents > Electronic Arts and a new Sims 4 Legacy a Edition folder should have been created. Open it and then open the saves folder - are there new saves in there?

[Bluebellflora]

@edieccook

Are you running the Legacy Edition of the game?

[edieccook]

@Bluebellflora Yeah, I am. It's the update that caused my game to break in the first place.

[Bluebellflora]

@edieccook

You need to move all your data from the Sims 4 folder to the Sims 4 Legacy Edition folder in the Electronic Arts folder.

[edieccook]

@Bluebellflora I took your advice and tried that but in the process of moving my stuff over, I got a pop up asking whether I want to 'duplicate' 'replace' or 'stop' some files and I clicked stop because I didn't know what to do, all my data copied over and I'm unsure whether I deleted some new important files because my game still has no data in it.

[Bluebellflora]

@edieccook

Hmm, so by the sounds of it your data is already there. Could you click on the Sims 4 Legacy Edition once so it's highlighted then go to File > Get Info in the menu bar. In the little pop-up window look under the General section and you will see the file path of that folder next to Where. Please could you copy and paste it here. Also do the same for the Sims 4 folder.

[edieccook]

@Bluebellflora It's the same for both of them: /Users/*username*/Desktop/Electronic Arts
Thank you so much for trying to help me btw
(*I didn't put my actual computer username in, I hope that doesn't make any difference!)

[Bluebellflora]

@edieccook

Thanks.

The problem is your Electronic Arts folder being on the Desktop. Put it in Users > [yourusername] > Documents and you should be good to go

[edieccook]

@Bluebellflora I'm sorry, but I must have done something else wrong as it's still not showing my save data in the game. Another thing I've noticed is that each time I load the game, the audio settings reset (volume goes back to full), even though I've tried to make them permanent. I'm really sorry, thank you for all of your help so far!!

[Bluebellflora]

@edieccook

What is the location of the Sims 4 Legacy Edition folder now?