sims 4 doesn't work in my mac

[Tildebebe2]

I bought sims 4 for my Mac computer and every time I click to start play the site says error and I don't understand why

[EA_Darko]

Hey @Tildebebe2 can you share the full error message that you are seeing as these often contain info that allows us to narrow down the cause of an issue.

Darko 

[Bluebellflora]

@Tildebebe2 

As well as a screenshot of the error message, please provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...