sims 4 cc won't show up, tried everything

[xavibuilds]

i've been having an issue with my custom content and my mods. they were working fine, and then one time i tried to open up the game and the load game button disappeared, none of my cc was showing up, and so far nothing i've tried has worked. this is what i tried so far: 

- repaired the game on origin

- deleted all my old cc and reinstalled new content

- uninstalled and reinstalled the game

- moved my sims 4 folder to desktop, renamed it and waited for it to generate a new one (never did) 

- enabled custom content and script mods, exited the game and restarted it (didn't work) 

- deleted options. ini and resource.cfg and localthumbcache

i'm not sure if i was supposed to delete that last one, but is there any way to somehow fix this? or create a new sims or EA folder? i feel like i might've messed with the game folder and there's no way to restore it (that i know of) pls help !!

[Bluebellflora · Accepted solution]

@xavibuilds

Thanks. That shows that the Mods folder the game is using (the one in bold in my previous post) is empty. Your Mods must be in one of the other Mods folders, on your desktop. Move them over to the one in Documents > Electronic Arts > The Sims 4 and they should load.

[Bluebellflora]

@xavibuilds

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Saves-CC-Mods-or-Library-items-disappeared...

[xavibuilds]

@Bluebellflora 

thank you for this, but i still have storage on my mac, my documents and desktop folders are unchecked, and my folder's in the right location. i'm not exactly sure what went wrong?

[Bluebellflora]

@xavibuilds 

Let's start with a proper search of your Mac.

Please open Terminal and copy and paste the following command then hit Enter/Return:

find / -type d -name "*The Sims 4*" 2>/dev/null

After a little while it will return the results of the search. Please copy and paste the results in a post here.

[xavibuilds]

@Bluebellflora 

/Users/mariamzacca/Desktop/My Documents/The Sims 4

/Users/mariamzacca/Library/Saved Application State/The Sims 4182095605Wine.wineskin.prefs.savedState

/Users/mariamzacca/Library/Saved Application State/The Sims 4454160720Wine.wineskin.prefs.savedState

/Users/mariamzacca/Library/Saved Application State/The Sims 4839816672Wine.wineskin.prefs.savedState

/Users/mariamzacca/Library/Saved Application State/The Sims 4452799353Wine.wineskin.prefs.savedState

/Users/mariamzacca/Applications/The Sims 4 Packs

/Users/mariamzacca/Applications/The Sims 4.app

/Users/mariamzacca/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app

/Users/mariamzacca/Documents/Electronic Arts/The Sims 4

this is everything that showed up 

[Bluebellflora]

@xavibuilds

Where did you download the game from?

[xavibuilds]

@Bluebellflora 

origin, i downloaded it a couple years back when it was free for a limited time. but before that i tried to download a cracked version so maybe some files are still on my computer? im not sure 

[Bluebellflora]

@xavibuilds

The search results show you have the cracked copy still installed and not running the game through Origin (there are no references to Origin in the search results).

Remove the cracked copy and download and install the game through Origin.

[xavibuilds]

@Bluebellflora 

i tried this and removed all other cracked files that i could find but its still not working? does it have to do with needing to update my computer software or is that not related? and are there any extra steps i could take? thank you for your help so far

[Bluebellflora]

@xavibuilds

Can you repeat the Terminal command and post the results again.